Lost Ark has three CMs constantly replying to forum threads and address concerns

[Wingale]

Ahhh Yes, Lost Ark is the best of the best and in the best of MMORPG in these all years. Everything in that game are so perfect, gameplay, development team, story and graphic. It's better than this FF14.
And I quitted that the best perfect game for 2 months

[Theodric]

Ahhh Yes, Lost Ark is the best of the best and in the best of MMORPG in these all years. Everything in that game are so perfect, gameplay, development team, story and graphic. It's better than this FF14.
And I quitted that the best perfect game for 2 months

Have you actually read Skiros' posts on Lost Ark? He's never claimed that the game is perfect, just that it does some things better and that FFXIV would do well to learn from that. Much like how Lost Ark could, in turn, learn from the things that FFXIV does better.

Which is essentially how any serious business operates. They have a responsibility to look at what competitors are doing and strive to do equally as good or better when it comes to areas of consumer concern.

Though I suppose I should expect brand loyalty from players who pick a character name based off two key elements of the franchise they're defending.

[Thi]

The engagement of the CMs on these forums has always been lacking and obviously not a priority to them.

A long long time ago I used to be a CM on a different AAA MMO and the lack of engagement or even moderation in terms of merging threads and locking troll threads is insane to me. Like does Square even employee CMs? If so what do they do?

[Curisu]

The German CM does sometimes reply.
I remember that i once counted how many times we see normal CM replys in the forum and the most were on JP and just 1-2 less in the German section.
While English and French nearly never wrote anything.

[AkaeiNox]

It seems to be a bit easier to reach them on Twitter.
@FF_XIV_EN and @FF_XIV_JP
The forums are kinda dead.

[Theodric]

It seems to be a bit easier to reach them on Twitter.
@FF_XIV_EN and @FF_XIV_JP
The forums are kinda dead.

It's not easier - they don't respond to anything that isn't just retweeting fan art from what I've seen or pulling that tiresome marketing trick where different branches within the company joke with one another in a cynical ploy to pretend to be down with the fans.

[Vrankyl]

Having active CMs is a double-edged sword. In most cases they do more harm than they do good, as they mistype something and their statement is taken as law when they have no official standing to make said statement. CMs also have a tendency to go on power trips. Point in case? Look at Blizzard's history with CMs. They've had CMs go off on players, play god, give false statements, and that's just Ghostcrawler.

[Skiros]

It's not easier - they don't respond to anything that isn't just retweeting fan art from what I've seen or pulling that tiresome marketing trick where different branches within the company joke with one another in a cynical ploy to pretend to be down with the fans.

Yeah, the Twitter is even more useless than the forums for all intents and purposes.

[Kaoru_Nagisa]

Why is it always the exact same people coming into these threads prostrating themselves on the ground and throwing knives and pitchforks at even the most valid of criticisms?

It's been known for years how abysmal the moderation for this forum is, and how nonexistent the community engagement anywhere outside of the Twitter account (and no, I don't say this as one of those 'twitter bad and evil' types - I use it frequently and enjoy it! But the activity on the Twitter account is probably the most active I ever see anything official regarding this game to be). Both JP and NA alike feel proverbially thrown to the wolves, though I think even JP sees more engagement and moderation than we do over here.

Why do you same people feel the need to bootlick and defend literally everything about SQE, no matter how poor the practice? Why do you people need to bash on another game, turtle up in your defensive tribal shell, and ignore actual valid criticisms and points raised by people who want to see things improve or change as they legitimately need to? Seriously, no one can look me in the eye and say this forum is properly moderated; troll threads remain on the front pages for weeks on end, people can insult and abuse others with no punishment while people expressing valid criticisms or questioning the character of an abusive poster get hit with vacations and bans for 'negativity', a thousand threads on the same topic flood the forum like an uncontained wildfire.

And amidst it all, we don't even get so much as a "we've heard you and have passed it on to the devs/been told this and that". The only communication we ever get is if a thread is literally on fire and constantly at the top for weeks on end (if we're lucky), or if a thread gets an appropriate number of likes on the first post (if we're lucky). Which, due to the aforementioned thousand threads, tends to not happen often because no one here knows how to consolidate - nor are they forcefully consolidated as every other game forum I know has done in the past.

If you defend the horrid state of this forum, you are part of the problem.

Why are you so upset dude

Not upset, just floored that the exact same people - which, oh look, you're here as always! - keep responding to valid criticisms of actual known problems with stupid defenses, without fail, every single time. And then assuming people are angry and upset and screaming, on top of it, in an attempt to mitigate the validity of their words - which is typical gaslighting behavior that you exact same people do over, and over, and over, and over until you're blue in the face.

You people need to go outside; SQE isn't your friend, CBU3 isn't your friend, Yoshi-P isn't your friend. They're also all grown men and women, and can defend themselves without a bunch of rando simps on the forum doing it for them, I would hope. This is a product people pay for and are allowed to express dissatisfaction with, in all avenues, including complete lack of moderation and engagement on a forum you need an active sub to participate in.

[IkaraGreydancer]

Why is it always the exact same people coming into these threads prostrating themselves on the ground and throwing knives and pitchforks at even the most valid of criticisms?

It's been known for years how abysmal the moderation for this forum is, and how nonexistent the community engagement anywhere outside of the Twitter account (and no, I don't say this as one of those 'twitter bad and evil' types - I use it frequently and enjoy it! But the activity on the Twitter account is probably the most active I ever see anything official regarding this game to be). Both JP and NA alike feel proverbially thrown to the wolves, though I think even JP sees more engagement and moderation than we do over here.

Why do you same people feel the need to bootlick and defend literally everything about SQE, no matter how poor the practice? Why do you people need to bash on another game, turtle up in your defensive tribal shell, and ignore actual valid criticisms and points raised by people who want to see things improve or change as they legitimately need to? Seriously, no one can look me in the eye and say this forum is properly moderated; troll threads remain on the front pages for weeks on end, people can insult and abuse others with no punishment while people expressing valid criticisms or questioning the character of an abusive poster get hit with vacations and bans for 'negativity', a thousand threads on the same topic flood the forum like an uncontained wildfire.

And amidst it all, we don't even get so much as a "we've heard you and have passed it on to the devs/been told this and that". The only communication we ever get is if a thread is literally on fire and constantly at the top for weeks on end (if we're lucky), or if a thread gets an appropriate number of likes on the first post (if we're lucky). Which, due to the aforementioned thousand threads, tends to not happen often because no one here knows how to consolidate - nor are they forcefully consolidated as every other game forum I know has done in the past.

If you defend the horrid state of this forum, you are part of the problem.

Why are you so upset dude