Lost Ark has three CMs constantly replying to forum threads and address concerns

[Theodric]

Ahhh Yes, Lost Ark is the best of the best and in the best of MMORPG in these all years. Everything in that game are so perfect, gameplay, development team, story and graphic. It's better than this FF14.
And I quitted that the best perfect game for 2 months

Have you actually read Skiros' posts on Lost Ark? He's never claimed that the game is perfect, just that it does some things better and that FFXIV would do well to learn from that. Much like how Lost Ark could, in turn, learn from the things that FFXIV does better.

Which is essentially how any serious business operates. They have a responsibility to look at what competitors are doing and strive to do equally as good or better when it comes to areas of consumer concern.

Though I suppose I should expect brand loyalty from players who pick a character name based off two key elements of the franchise they're defending.