Lost Ark has three CMs constantly replying to forum threads and address concerns

[Skiros]

Granted, communication between the Lost Ark team and the players still sucks even with CMs...

The quality of communication sucks over at LA but what doesn't suck is that you actually feel heard as a player and feel that the biggest, most pressing concerns are actually looked at. This whole third party plugin drama would be over by now if we had clear, constant communication with CMs on the forums in the past few days.

[Amenara]

The quality of communication sucks over at LA but what doesn't suck is that you actually feel heard as a player and feel that the biggest, pressing concerns are actually looked at. This whole third party plugin drama would be over by now if we had clear, constant communication with CMs on the forums in the past few days.

Oh I agree, it's nice to see that CMs are at least trying there. Just that it can still be pretty terrible, even with engagement from the actual company.

[IdowhatIwant]

The quality of communication sucks over at LA but what doesn't suck is that you actually feel heard as a player and feel that the biggest, most pressing concerns are actually looked at. This whole third party plugin drama would be over by now if we had clear, constant communication with CMs on the forums in the past few days.

Some of my experiences with the poor communication with LA has pissed me off more than getting no communication from FF though.
Both have there flaws unfortunately.

[JanVanding]

Granted, communication between the Lost Ark team and the players still sucks even with CMs...

Yup, when I posted my feedback when I decided to uninstall it (since that's what the devs were asking for)

Basically talked about how the PF enables some really toxic behaviours that go completely unpunished unless someone does a mass report.

Their answer "Please don't leave, we are aware of issues and we are going to put tools in, but these bad experiences aren't something everyone is having so take heart in that! It could just be the server you rolled on!"

Game has a clear F2P toxic forniteOfLegends style playerbase

But it's entirely the players fault for rolling onto a server rather than it clearly being an endemic problem? Give me a break.

[Scaramouche]

Every game company communicate at first to make you think they care about you and then will stop do it at some point.

[Atreides]

I agree wholeheartedly we need CMs in the forums that at least pretent like they care, as it is now it's anarchy in the OF.

[LaylaTsarra]

I agree wholeheartedly we need CMs in the forums that at least pretent like they care, as it is now it's anarchy in the OF.

Mods would be nice to deal with some of the persistent trolls here. Consolidating threads too would be a plus.

[SaberMaxwell]

Honestly I don't even think community managers communicate with the players at all, or if they do its such a rare occurrence that it's become an event seeing any mod or above actually post.

[Colt47]

No the problem is that Community Managers cost money. They provide a lot of value to the customer and company, and typically it is a far better position to be in than the majority of customer service jobs. In the situation of FFXIV they basically just respond to trends and relay feedback to the company on how changes were handled.

If they had community management there wouldn't even be so much talk around Dark Knight right now. We'd probably have either a fixed Dark Knight or an idea of what the Devs are planning to do already so people can wait and not be repeating themselves for the one-hundredth time. At least assuming we are talking about ones that actually communicate via forum regularly.

[Kolsykol]

No the problem is that Community Managers cost money. They provide a lot of value to the customer and company, and typically it is a far better position to be in than the majority of customer service jobs. In the situation of FFXIV they basically just respond to trends and relay feedback to the company on how changes were handled.

If they had community management there wouldn't even be so much talk around Dark Knight right now. We'd probably have either a fixed Dark Knight or an idea of what the Devs are planning to do already so people can wait and not be repeating themselves for the one-hundredth time.

If we had more active CM's then there probably wouldn't be as much talking about certain Jobs and disliked changes because the threads would be much more heavily moderated.
As much as I hate the Kaiten removal, Yoshida already responded to it live on Stream and people still act like he didn't.
Not saying I disagree with people mad about it I think it's dumb and want them to revert it too, but he did say what their reasoning was and it changed absolutely nothing.

It's the same with the Healer thing, he responded to that too.
This isn't a commentary on whether what he said was good or not because I think that it wasn't.
But the difference is that we get the communication directly from the devs rather than CM's who essentially can't say anything or don't even rly understand what the devs are doing and why.
CM's normally don't have much insight rly into the thought process of the devs and there's a lot of red tape to go through before they can say anything about that.