Lost Ark has three CMs constantly replying to forum threads and address concerns

[GaiusDrakon]

And their forums are way whinier, way more toxic, and way more insufferable.

So why can't the same happen on the official forums of FF14?

BOTH JP and NA/EU feel neglected by Square Enix. Funnily enough a common complaint on JP is that the developers only listen to Westerners.

The real truth is that they are not actively listening to either. That doesn't mean they aren't listening. It means that even when they are listening, they make no effort to indicate that the concerns are heard and the issues are planned to be addressed.

Take a look at the Lost Ark dev tracker:

https://forums.playlostark.com/g/Dev...activity/posts

Here are some sample CM responses to player threads/comments:

https://forums.playlostark.com/t/euw...atus/369400/10

The dev team is aware of this, and the last update I have gotten is that they are exploring different paths for the servers on Europe West to improve issues with population. I do not yet have information on what exactly that decision will be or when it will happen, but I know it is being worked on

https://forums.playlostark.com/t/giv...bots/369751/11

Incentive for bot catching is something we’ve floated, but the OP is right – botting definitely is out of control right now, and because of that our focus needs to be on finding a scalable solution to handle the problem instead of pushing any of that responsibility onto players. That said, botting will likely be a long, ongoing battle to fight, so once things are under control maybe this is something we can explore for helping report and catch the stragglers.

https://forums.playlostark.com/t/mor...r-cap/368830/3

Have definitely caught wind of player’s desire to see the cap go up, and will pass it on to the development team, but aside from that there aren’t any plans I can detail at this point in time

https://forums.playlostark.com/t/cha...eeks/367566/72

The team investigated this issue thoroughly and reported no changes to the involved datasets or bugs that could be reproduced involving Chaos Dungeon rewards. We’ll continue to monitor player feedback on this, but for all intents and purposes nothing has changed within the game.

These were all from JUST the last three days.

We get less than one-tenth the engagement of that from Square Enix in a month.

Please do better.

And FYI, before someone gets mad and tell me to go stick to Lost Ark, I've literally made a complaint about Lost Ark about something that they should learn from FF14.

Games can and should learn from each other.

[Sebazy]

Small indie company. Never forget =(

[Skiros]

Small indie company. Never forget =(

This would be just funny but at this point it is more tragicomical.

[Kolsykol]

Small indie company. Never forget =(

Well AGS isn't developing the game ( aren't supposed to at least, I still don't believe that they're not responsible for some of the dumb shit and changes ).
Their team is for the most part focused on maintenance etc.

Their CM's tbh often do more harm than good too.

Edit: Also what this thread is missing is that we get huge live letters where the devs talk to us for hours.
To act like we don't get good communication is just ridiculous even if it's not perfect.
And the CM's for Lost Ark both ignore and even censor feedback they disagree with they're infamous for locking and even outright deleting threads for that.

Pretty much all of the negative feedback on their weird changes to the Demon form for example was deleted.
It'd be like if SE went in and deleted all the threads about the Kaiten removal on SAM.

[GaiusDrakon]

Also what this thread is missing is that we get huge live letters where the devs talk to us for hours.
To act like we don't get good communication is just ridiculous even if it's not perfect.
And the CM's for Lost Ark both ignore and even censor feedback they disagree with they're infamous for locking and even outright deleting threads for that.

I'm so tired of FF14 players instantly going into defense mode. Attacking Lost Ark. Derailing the thread into criticizing Lost Ark even when this thread is clearly about what FF14 can improve on with respect to communication. Something that they can learn from Lost Ark. They don't need to learn the BAD parts of what they're doing in Lost Ark. They can just take the good parts and the good parts only.

Please shed your tribalism for just one moment in your life. I know it might be hard. But you all can do it.

There is literally no point in mentioning the live letters unless your purpose is to try to get into a dick measuring contest on which game has the better communication overall. But I hope you realize that I'm strictly talking about engagement in the forums.

[Kolsykol]

I'm so tired of FF14 players instantly going into defense mode. Attacking Lost Ark. Derailing the thread into criticizing Lost Ark even when this thread is clearly about what FF14 can improve on with respect to communication.

Please shed your tribalism for just one moment in your life. I know it might be hard. But you all can do it.

There is literally no point in mentioning the live letters unless your purpose is to try to get into a dick measuring contest on which game has the better communication overall. But I hope you realize that I'm strictly talking about engagement in the forums.

I wasn't attacking Lost Ark, I was criticizing their CM's... There is a difference.
I also said that the communication isn't perfect which would imply that I think there are still problems.

Don't act like there isn't extreme levels of tribalism in favor of hating on everything the devs for this game does lol, or like people aren't bending over backwards and going out of their way to find excuses to go into '' attack mode ''.
Your whole premise here is essentially a dick measuring contest so I dunno what you're complaining about when someone responds to that.
Do/ did you actually play and follow Lost Ark or did you just take a quick look around their forum?
Because their CM's are really not that good and very little actually comes out of anything they say or do and they've had pretty huge fuckups in communication and how they handle negative feedback.

And yes the live letters are valid to bring up because they're infinitely more valuable than CM's sitting around giving pointless statements.
I'd rather hear directly from the devs, the CM's usually either don't know or can't say anything 99% of what they say is essentially just pointless PR that means nothing.

[GaiusDrakon]

And yes the live letters are valid to bring up because they're infinitely more valuable than CM's sitting around giving pointless statements.
I'd rather hear directly from the devs, the CM's usually either don't know or can't say anything 99% of what they say is essentially just pointless PR that means nothing.

I have asked for live letter translations for NA/EU Lost Ark in Lost Ark. I don't feel the need to state that here. I am not interested in pointing out how FF14 is superior to Lost Ark on the FF14 forums because that is absolutely useless and does nothing to advance the state of FF14. We don't need to pat FF14 on its back for every little thing that it does well. We don't need to treat FF14 like a little child that needs praise 24/7. I am only interested in pointing out the flaws and what it should improve on. The only time for praise is when FF14 goes above and beyond, shattering everyone's expectations. I do the very same in Lost Ark. I do not praise Lost Ark in the LA forums because that is pointless and a waste of everyone's time.

On the issue of live letters, the live letters and interviews that we get are far and few between. It sometimes takes months or even years before Yoshi P even comments on a serious topic. If you take a look at the undercut botting thread, there were absolutely zero responses to that despite accumulating hundreds of replies.

https://forum.square-enix.com/ffxiv/...Market-botting

Such threads NEED to be addressed within a week at the latest. It has no business growing so large without any response from either the CMs or the developers.

The CMs need to provide prompt feedback to the community to tell us what concerns are heard and are in the pipeline to be addressed. The developers can then formally address them in live letters, blog posts, and patch notes. Both have a place and currently FF14 is doing TERRIBLY in the former. Because of this, some concerns don't even seem to be escalated to the developers at all.

[Welsper59]

But I hope you realize that I'm strictly talking about engagement in the forums.

I will admit, you're not wrong on a 1:1 comparison of current. You do need to also understand though that LA is new and AGS is still in recovery from not just New World, but also their own self destruction of LA upon launch... and it's only been 3 months lol. You might be giving a little too much credit to AGS on this one, just by logistics alone. Having said that, more CM interaction isn't a bad thing. It just doesn't seem to be a fair comparison when context is taken.

Do note that when this game was in a similar situation prior to and shortly after ARR, Yoshi-P himself posted frequently on the forums to communicate what was happening with the game. Communication dies down as time goes on and even AGS was and still is pretty quiet about negative topics for LA.

[GaiusDrakon]

I will admit, you're not wrong on a 1:1 comparison of current. You do need to also understand though that LA is new and AGS is still in recovery from not just New World, but also their own self destruction of LA upon launch... and it's only been 3 months lol. You might be giving a little too much credit to AGS on this one, just by logistics alone. Having said that, more CM interaction isn't a bad thing. It just doesn't seem to be a fair comparison when context is taken.

Do note that when this game was in a similar situation prior to and shortly after ARR, Yoshi-P himself posted frequently on the forums to communicate what was happening with the game. Communication dies down as time goes on and even AGS was and still is pretty quiet about negative topics for LA.

There needs to be way more communication in FF14 though. Right now we are getting basically the equivalent of zero communication. Communication might die down as time goes on, but surely not all the way to zero?

[Amenara]

Granted, communication between the Lost Ark team and the players still sucks even with CMs...