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  1. #1
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Good morning fellow adventurer and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    I do apologize for the delay in my response, please try the following options:

    Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:

    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    *Make sure your fire wall or antivirus program is not interfering with the game

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  2. #2
    Player
    DNSDies's Avatar
    Join Date
    May 2022
    Posts
    16
    Character
    Lyzette Roqueforte
    World
    Midgardsormr
    Main Class
    Miner Lv 90
    Ok, I did that and it didn't help. I have the same issue.
    It's a graphical problem. The rendering of the window is broken. There are clickable links under the image, but I can't tell what they are because I cannot see them.
    (0)