Client Freezes and Closes on Mac

[Chulana]

Hello,

I've been gaming happily on the Free Trial and now a subscription for a little over a year now. But for the last week, I've been experiencing the following error code while in cutscenes or even just standing around after logging in to the game.

"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2022-04-19_14:36

???+7FF81AC43629"

I've reached out to technical support and was given an article about clearing Internet Explorer's history. Problem is I don't use Internet Explorer. I'm on a 2020 iMac. I've reached out for clarification on this point, but I was wondering if anyone else has encountered this error code, and what steps may have been taken to resolve it?

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. To clarify a bit more, please provide additional information:
(Select Apple Icon in top left corner > About This Mac)

Graphics:
Displays information:
Storage limit:
Storage Usage:
RAM/Memory:
OS version:

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[gingus418]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. To clarify a bit more, please provide additional information:
(Select Apple Icon in top left corner > About This Mac)

Graphics:
Displays information:
Storage limit:
Storage Usage:
RAM/Memory:
OS version:

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Is there anybody official looking into the broken launcher? The issue is being discussed here, to great dismay: https://forum.square-enix.com/ffxiv/...-run?p=5870740