Quote Originally Posted by Darneltia View Post
Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing. Please provide the following information:

- Are you using a wired or wireless connection?
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
- Does any specific error message/code occur when the issue happens?
- Does the issue only happen with one specific character or a specific time frame?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!
-He is using a wireless connection with no VPN. Its the same connection he uses to play all his other games.

-Its a laptop using Windows. The is no firewall. He uses Superantispyware but its set to clean up after the fact and doesn't block anything.

-There are no error messages at all. When I say he disconnects that may be the wrong way to describe it. The game completely closes out without warning like he hit the X in windowed mode.

-He only has one character. He plays nights and weekends, but there is not specific timing to it. The game closes out as soon as he loads into a raid or trial and frequently in dungeons.

The problem occurs in both windowed and full screen. He plays multiple different games and this is the only one he has a problem with. Thanks for your help.