Thanks in advance for any help you can be. I joined the game recently and have enjoyed it enough that I recruited my brother to play (we are both long time WoW players). He is enjoying the game so far but is having disconnect issues. He gets kicked out of the game immediately when loading into any raid or trial. It also happens frequently in dungeons, but not instantly. I'm doing this from a distance as a 3rd party so here is all the info I have:

-He is working his way through the end of ARR and these are the instances he is having problems with. He has not played since the 6.1 updates were added.

-There is no error message. The game just closes out like it was alt tabbed.

-He says all drivers are up to date.

-His laptop is a few years old but works fine otherwise. He replaced the cooling fan as a precaution and the laptop is not hot when this happens.

-I don't know the exact specs of his laptop, but I know it has 16gb of RAM and is enough to play WoW's newest raids with 25-30 people without issue.

-He is fine in all other points of the game. MSQ cutscenes and Limsa during peak hours are both smooth.

-Adjusting the graphics settings as low as they would go made no difference.

-He bought the game and is paying a sub. He bought it directly from Squeenix and not a 3rd party.

-There is no lag or warning. Its playing fine and then gone.

I really hope someone can be of help to us. Between the ARR slog and the disconnects blocking MSQ advancement he got frustrated and went back to WoW. I know he will love the game if we can get past this issue and get him into HW. Thanks again for any insights.