Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing. Please provide the following information:

- Windows OS Version
- Make/Model of Controller (Is this an official Microsoft one or a third party?)
- Does the issue happen during a specific area in game or when a certain action is performed?
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
- Does any specific error message/code occur when the issue happens?
- Have you tried using another controller or USB port to see if the same issue occurs?

We look forward to your reply back.

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