Date & Time: 8-5-2022

World name: Phoenix
Character name: Nemea Heleyne

Class/Level: Sage 90

So i reported it in-game and i already got a reply in my e-mail through a support ticket on the website that i made, that the GM's are unable to resolve it through e-mail so i am trying it here.

So i got 3 lines on a wonderous tails book (Great right!) the thing is that it got a wrong book even that i DID make sure i picked it up on my level 90 but when i checked the rewards it did not have a gold certificate reward on the 3 line but the Silver one instead.

I'm just looking for help from GM's if they can assist me or not, so just in advance i do not need any player advice regarding this issues, no offense meant towards the playerbase!

P.S JUST FYI the deadline is 10/5/2022 for the wonderous tails so if i could get a reply before i turn it in regardless that would be great!

https://prnt.sc/OTSXS1Hur0y3 (Screenshot of the wonderous tails)