Persistent Crashes

[Stardustromantic]

I've been playing FF14 since mid February of this year and havent had crashes hardly ever until I passed the credit sequence of Stormblood and entered the between patch content. It noticeably started happening when I tried picking up the start of the Omega quests. Would either crash with a dx11 error before loading a cutscene, load the cutscene with model errors (i.e. the translucent dragon is just invisible), and/or crash at the end of the cutscene. It also happens when I'm loading into new areas from logging in or teleporting from place to place. Sometimes when I successfully make it into an area with no crashing, visual glitches happen like missing torsos/feet or bald heads on other pcs (not npcs), foilage in new gridania turn completely yellow or black, or in a case of a trial the screen just goes completely yellow saved for my HUD.

Through stubbornness, server swapping, and luck I've gotten all the way to the MSQ "Prelude in Violet", but now I'm just walled. No matter how much I try restarting, restoring, and reinstalling my game, updating and reinstalling my drivers, lowering my graphics to the bare minimum and on dx9... literally everything that the support emails have been advising me to do about three times now.

I'm suspicious of the issue rising from the recent 6.11 patch, because that's about the time I've gotten to the very end game of Stormblood.

I can post my system information and screenshots of some of the visual glitches if needed, but honestly my sub ends tomorrow and I don't think I'll be getting it renewed until it is addressed somehow.

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Stardustromantic]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\xxxx\OneDrive\Documents
FINAL FANTASY XIV ONLINE F:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 9002
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16323.047MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18755.047MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.585GB SYSTEM_FREEDISC_SPACE 70.904GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 856.219GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.762GB SYSTEM_FREEDISC_SPACE 1062.868GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.523 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4d7400884d0d52e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4d7400884d0d52e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4d7400884d0d52e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4d7400884d0d52e3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1259
SYSTEM_GRAPHICS_DRIVER_DATE 4/19/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9ABFBCB3-7EF4-4D68-9A8A-CE9A762DDCDE}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_SOUND Headset Earphone (3- LS15P Chat Interface)
SYSTEM_SOUND_DEVICE_ID {A0141745-B33E-4375-9B13-C624BAE0C582}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1682
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/20/2022 20:00:00
SYSTEM_SOUND Speakers (3- LS15P Game Interface)
SYSTEM_SOUND_DEVICE_ID {DC47B8AB-7112-410A-B753-357C3C70462D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1682
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/20/2022 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DB3A670-91A9-11EB-8007444553540000}
SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33E21640-2D18-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33E26460-2D18-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {990B2090-9195-11EB-8001444553540000}
SYSTEM_INPUT_NAME Tablet Monitor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 668 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {990B2090-9195-11EB-8002444553540000}
SYSTEM_INPUT_NAME Tablet Monitor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE78B0A0-88C5-11EC-8001444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE78FEC0-88C5-11EC-8002444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFC94DC0-4ED8-11EB-8001444553540000}
SYSTEM_INPUT_NAME AmazonBasics Desktop Mini Mic
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {990B2090-9195-11EB-8003444553540000}
SYSTEM_INPUT_NAME Tablet Monitor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DB35850-91A9-11EB-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DB37F60-91A9-11EB-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DB3F490-91A9-11EB-8008444553540000}
SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FDE6C860-98A8-11EB-8001444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DB41BA0-91A9-11EB-8009444553540000}
SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FDE6EF70-98A8-11EB-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DirectX Crashing since 6.1 started, now locked out of the game due to Limsa Crashes - Google Chrome
a-grave-new-world - Discord
Calculator
Calculator
Settings
Settings
Microsoft Text Input Application
Mail
Inbox - Outlook ‎- Mail


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.4.2
Dropbox
EPSON Scan
Google Chrome
LogMeIn Hamachi
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
OpenAL
Parsec
PCSX2 - Playstation 2 Emulator
PureRef
Steam
Toolkit
WinRAR 5.50 (32-bit)
World of Tanks
Roxio GameCAP HD Pro X64
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Roxio Game Capture HD PRO
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Minecraft
CLIP STUDIO PAINT 1.10.12
Java 8 Update 331
FINAL FANTASY XIV ONLINE
Roxio Game Capture HD PRO
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Perspective Tools version 2.4.3
CLIP STUDIO 1.10.12
Java Auto Updater
Roxio CinePlayer Decoder Pack
Reflector 3
Gyazo 4.1.2.0
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
OneClickdigital Media Manager
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
JoyToKey version 6.4.3
LogMeIn Hamachi
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
OverDrive for Windows
AMD Software
AutoHotkey 1.1.33.02
EPSON WorkForce 645 Series Printer Uninstall
PerformanceTest v10.1
The Jackbox Party Pack 6
Project Zomboid
Hades
Lost Ark
DELTARUNE (Chapter 1 & 2 DEMO)
The Forest
Duck Game
Don't Starve Together
Tales of Symphonia
Spelunky 2
The Jackbox Party Pack 4
Tales of Vesperia: Definitive Edition
Phasmophobia
Muse Dash
Rogue Heroes: Ruins of Tasos
Clue/Cluedo: The Classic Mystery Game
Valheim
Heave Ho
Among Us
Spiritfarer
VLC media player
Wacom Tablet
Windows PC Health Check
Broadcom Bluetooth Drivers
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 331 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Windows Setup Remediations (x64) (KB4023057)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Huion Tablet v14.8.166.1482
Windows PC Health Check
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Adobe Acrobat DC (64-bit)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 512.59
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
UpdateAssistant
AMD Software
Apple Application Support (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000023D8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001AFC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004270
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 0000388C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 0000410C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22032.179.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003548
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20858.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00002D38
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20858.0_x64__8wekyb3d8bbwe\HxTsr.exe 0000495C
C:\Users\xxxx\AppData\Local\Discord\app-1.0.9004\Discord.exe 00002958
C:\WINDOWS\Explorer.EXE 00003E68
C:\WINDOWS\System32\svchost.exe 000043B8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000306C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001594
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004628
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000017E8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002EE4
C:\WINDOWS\system32\DllHost.exe 00003304
C:\WINDOWS\system32\SettingSyncHost.exe 000022F8
C:\WINDOWS\system32\conhost.exe 000042D8
C:\WINDOWS\system32\sihost.exe 00002618
C:\WINDOWS\system32\svchost.exe 00001248
C:\WINDOWS\system32\taskhostw.exe 000029E8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002E68
C:\Windows\System32\RuntimeBroker.exe 00003A9C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002194
C:\Windows\System32\smartscreen.exe 00003778
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000007E4
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003210

[Stardustromantic]

update on my position: I've managed to get unstuck from Prelude in Violet only by trusting a good friend of mine with my credentials to pilot my pc through cutscenes. I was able to log back in, change my password, and play the required dungeons and duties that followed on my own with no issues.

I am at the very beginning of Shadowbringers and once again... stuck. I havent even attuned to the first Aethernet crystal because a mandatory cutscene crashes my game. I cant even go back to Norvrandt on foot because I consistently crash while tping to Mor Dohna, exactly back to where I started in Prelude in Violet.

All I can do now is just sit in my Inn room in Gridania and just do roulettes too scared to leave in fear of crashes.

[Thukoolo]

Good morning Stardustromantic and thank you for the updated reply.

We kindly ask that you please try the following tips below to see if it may help the situation.

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc., Outlook) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!