I logged in with my character on the Japanese server Unicorn, and logged out to run a couple of errands. When I came back to re-enter the game, I clicked on the Home Screen. When it came back up, the place where my name comes up is a black rectangle, the center rectangle has the image of a hammer and a wrench, and the third, where the optional one time password is has a series of Japanese words and a gold line beneath that

This happened at 21:30 Pacific Daylight Time. I have also completely shut down and restarted my PS4.

I have a PC but it is unable to support FFXIV. My husband thinks this might be an issue involving Playstation Network and it's connection to the Square Enix servers, however, his ability to assist me is severely restricted due to him being visually impaired.