When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: anytime
Frequency: way too often
World name: Crystal
Character name: NA
Retainer name: NA
NPC name: NA
Monster name: NA
Class/Level: any
Party or solo: any
In-game time:
Area and coordinates: any
Housing: any
Steps:
1. Start client and log in
2. click play
3. Client crashes in DX11 DLL with a box that repeats over and over. until you shut down the client.
here is the crash:

ffxiv.dx11.exe+57D51
user32.dll+E858
USER32.DLL_E3DC
USER32.DLL_2DDDD
NTDLL.DLL_A0BA4
WIN32U.DLL+1064
USER32.DLL+A5C3
USER32.DLL+2d601

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: 1 Gbit Fiber
- Modem maker/model number: Who knows. Seriously?

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\REDACTED\Documents
FINAL FANTASY XIV ONLINE G:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 5603
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32699.738MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37563.738MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.903GB SYSTEM_FREEDISC_SPACE 832.171GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.635GB SYSTEM_FREEDISC_SPACE 112.431GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2495.799GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5589.013GB SYSTEM_FREEDISC_SPACE 2050.203GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1170.623GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16349.869 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9649
SYSTEM_GRAPHICS_DRIVER_DATE 10/19/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16349.869 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9649
SYSTEM_GRAPHICS_DRIVER_DATE 10/19/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS PB258 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {71414A5A-FFC7-4192-B1AE-D9804A54C7A1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.92
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/10/2021 17:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {75C710A7-E0C2-472A-905B-7DA234C62EAF}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 17:00:00
SYSTEM_SOUND Speakers (2- Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {CE9E8C02-F17B-4955-98B1-A3C3FDC9CA55}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 17:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F4CBF92D-DA0F-484A-87FB-59F261D71B89}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 17:00:00
SYSTEM_SOUND VA32AQ (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {098E302A-337D-4647-A82E-97F840099E24}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.92
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/10/2021 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C8640-1857-11EB-8009444553540000}
SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274B9BE0-1857-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C1110-1857-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant system controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C1110-1857-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C5F30-1857-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C5F30-1857-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C8640-1857-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C8640-1857-11EB-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {274C8640-1857-11EB-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Support Centre — Mozilla Firefox
Clipboard01 - IrfanView
2022_03
Settings
Settings
Microsoft Text Input Application
FFXIV: A Guide of Sorts Quest Walkthrough | Attack of the Fanboy — Mozilla Firefox
Grand Company Leves - Final Fantasy XIV A Realm Reborn Wiki - FFXIV / FF14 ARR Community Wiki and Guide — Mozilla Firefox
New_Kaineng_City_map.jpg (JPEG Image, 4623 × 3098 pixels) — Scaled (30%) — Mozilla Firefox
GW2 Characters - Google Sheets — Mozilla Firefox
wheel of time - Google Search — Mozilla Firefox
New_Kaineng_City_map.jpg (JPEG Image, 4623 × 3098 pixels) — Scaled (28%) — Mozilla Firefox
Huntsman - Guild Wars 2 Wiki (GW2W) — Mozilla Firefox
Channel content - YouTube Studio — Mozilla Firefox
Task Manager
Chondrite Top of Fending - Final Fantasy XIV A Realm Reborn Wiki - FFXIV / FF14 ARR Community Wiki and Guide — Mozilla Firefox
Home — Mozilla Firefox
MMO Tower of Leveling
Main Scenario Quests - Final Fantasy XIV A Realm Reborn Wiki - FFXIV / FF14 ARR Community Wiki and Guide — Mozilla Firefox
Allagan Tomestone of Allegory - Final Fantasy XIV A Realm Reborn Wiki - FFXIV / FF14 ARR Community Wiki and Guide — Mozilla Firefox
Final Fantaxy XIV Characters - Google Sheets — Mozilla Firefox
Google Calendar - Week of May 1, 2022 - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Witcher 3 - Wild Hunt
AMD Chipset Software
AnyDesk
Battle.net
Glyph
RIFT
Google Chrome
Guild Wars
Haali Media Splitter
MediaHuman YouTube to MP3 Converter 3.9.9.51
Microsoft Edge
Microsoft Edge Update
NC Launcher 2
NewBlue Classic Effects for VideoStudio Pro
NewBlue Classic Effects for VideoStudio Ultimate
NewBlue Effects for VideoStudio Pro 2021
NewBlue Effects for VideoStudio Ultimate 2021
NewBlue Titler Pro 5 for Corel
NewBlue Titler Pro 5 Plus for Corel
Steam
The Elder Scrolls Online
Heaven Benchmark version 4.0
VLC media player
World of Warcraft
Corel VideoStudio Ultimate 2021
Corel VideoStudio Ultimate 2018
Aion Classic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Canvas 11.1
Corel VideoStudio Pro Title Pack
FINAL FANTASY XIV ONLINE
Corel VideoStudio Pro Title Pack
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Corel VideoStudio Pro Title Pack
Aion
Corel VideoStudio Pro Title Pack
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Soul of the Ultimate Nation Classic version 0.8
TERA
GOG Galaxy
Setup
AMD PCI Driver
AMD_Chipset_Drivers
Microsoft Visual C++ 2005 Redistributable
WEBZEN Starter version 0.2.1
ICA
AMD PSP Driver
AMD Ryzen Balanced Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
AMD SBxxx SMBus Driver Alpha
MyDVD Content Pack 1
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
QtScreenShotArchive version 1.5
Promontory_GPIO Driver
TextPad 5
MyDVD Content Pack 2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ICA
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Gameforge Client
Runes of Magic
AMD GPIO2 Driver
Setup
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
SynchQt version 1.1.0
VideoStudio MyDVD
7-Zip 16.04 (x64)
CrystalDiskInfo 8.12.0
CrystalDiskMark 8.0.4
FreeCAD 0.19.2
GIMP 2.10.14
Guild Wars 2
HWiNFO64 Version 7.12
IrfanView 4.57 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
PerformanceTest v10.0
proDAD Adorage 3.0 (64bit)
proDAD Route 4.0 (64bit)
proDAD Script 4.0 (64bit)
proDAD Mercalli 2.0 (64bit)
proDAD Mercalli NLE 5.0 (64bit)
proDAD Vitascene 2.0 (64bit)
proDAD Vitascene 4.0 (64bit)
Swords of Legends Online
Allods Online
Sweet Home 3D version 6.5.2
VLC media player
VSClassic64
blender
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Corel Update Manager
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
VideoStudio MyDVD
Oracle VM VirtualBox 6.1.32
Boris FX Continuum Plug-ins 11 for Corel VideoStudio 2018
Highlight Reel
Contents64
VSUltimate64
Windows PC Health Check
MultiCam Capture Lite
Microsoft Update Health Tools
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
VSClassic64
Contents64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
LibreOffice 7.2.1.2
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
VideoStudio 3D Title Editor
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
NVIDIA Graphics Driver 496.49
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.38.92
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832
IPM_VS_Pro64
Graffiti x64 Corel VideoStudio 2018
Launcher Installer_x64
Share64
Corel Update Manager
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
IPM_VS_Pro64
VSUltimate64
Inkscape
Share64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Corel\Corel VideoStudio 2018\VSNotification.exe 00003948
C:\Program Files\Google\Chrome\Application\chrome.exe 00004138
C:\Program Files\IrfanView\i_view64.exe 00001B44
C:\Program Files\Mozilla Firefox\firefox.exe 00000ED0
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2203.4603.0_x64__8wekyb3d8bbwe\Cortana.exe 00002A1C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002FD4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22032.179.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003748
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22031.10071.0_x64__8wekyb3d8bbwe\Video.UI.exe 000042F8
C:\Windows\Explorer.EXE 00001950
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001840
C:\Windows\System32\CompPkgSrv.exe 00003AF0
C:\Windows\System32\RuntimeBroker.exe 00002AAC
C:\Windows\System32\SecurityHealthSystray.exe 000028F4
C:\Windows\System32\SystemSettingsBroker.exe 000038B8
C:\Windows\System32\oobe\UserOOBEBroker.exe 000013CC
C:\Windows\System32\smartscreen.exe 00004B28
C:\Windows\System32\svchost.exe 000018E8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000054C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002968
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F3C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002B18
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000154C
C:\Windows\system32\ApplicationFrameHost.exe 000020A4
C:\Windows\system32\DllHost.exe 00001DE0
C:\Windows\system32\SettingSyncHost.exe 000029DC
C:\Windows\system32\backgroundTaskHost.exe 00002AC8
C:\Windows\system32\sihost.exe 000009C8
C:\Windows\system32\svchost.exe 00004954
C:\Windows\system32\taskhostw.exe 00001848
G:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003FE8
G:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002BAC

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
I think the above will be quite enough thanks. I'm just assuming that you didn't dump my password into this list. Just trusting you on that.


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: