Error 601

[Runika]

Forgive me if this is not the right place to look for help - I am really getting frustrated with this nonsense.

I have been playing FFXIV since 2013, paying by my debit card for a monthly sub with no issues what so ever (I'm in Australia just for the record so I can't purchase Crysta or game time cards).

Anyway recently I have been getting Error 601 when trying to register/update my subscription payment method. This started to happen not long after the launch of Endwalker.

I have contacted the Support Center numerous times only to get the same generic responses which have not solved my problem.

I have tried the following:

1. Checked my account details were correct
2. Check there were funds and they were cleared in my account
3. Tried 3 different browsers (got the same error on all of them regardless of wired or wireless connection)
4. Tried via wifi on my mobile on a different browser again
5. Tried scanning for viruses/malware
6. Tried clearing my cache and internet browser history
7. Disabled antivirus/anti malware software
8. Contacted my bank to check that there are no blocks on re-occurring subscriptions or overseas transactions

At this point I am just at a complete loss. Square Support keeps telling me it's the bank, the bank keeps telling me it's Square. Either way I can't keep asking my friends to pay my sub for me and I just want to play my game.

As I mentioned before I live in Australia so Crysta and/or Game Time cards are not an option (correct me if I am wrong please). All I want is to play my game

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums.

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order to get the proper support, you will need to contact the European Support Center. This thread will be moved to ‘Separate Support Required’.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!