my game crashes few minutes after i log in

[libr0m]

my game crashes with dx 11 error few minutes after i log in
https://imgur.com/sKDObKy
or even without an error it just closes by itself
tried dx9 version, reinstalled the game, reinstalled graphics drivers (even tried clean reinstallation), not using any overlays, windows up to date, i even tried resetting windows (and then installed the game)
i dont know what to do because i have tried everything and the problem still persists


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\vovak\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 02/25/22 05:51:51 Ver: 05.00011
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16295.297MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19239.297MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.445GB SYSTEM_FREEDISC_SPACE 109.865GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.129GB SYSTEM_FREEDISC_SPACE 447.021GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8147.648 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_4d7400884d0d52e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_4d7400884d0d52e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_4d7400884d0d52e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_4d7400884d0d52e3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1259
SYSTEM_GRAPHICS_DRIVER_DATE 4/20/2022 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND OMEN by HP 25 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {256145AB-1BE6-420B-B56A-B2F7D510999E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2022 03:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C9AB3822-2D31-4168-8A8E-236E93731B67}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7841
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/3/2016 03:00:00
SYSTEM_SOUND Динамики (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EB8311D8-8F66-4415-BE8F-B7484A6813A5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7841
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/3/2016 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D5DBDC0-C685-11EC-8001444553540000}
SYSTEM_INPUT_NAME CYRM02p0295h00E0r0007
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D6007B0-C685-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Viper Mini
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D6007B0-C685-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Viper Mini
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D6278B0-C685-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Viper Mini
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D6007B0-C685-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB-HID Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D6278B0-C685-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB-HID Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D6278B0-C685-11EC-8006444553540000}
SYSTEM_INPUT_NAME Razer Viper Mini
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Steam
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Realtek High Definition Audio Driver
FINAL FANTASY XIV Online
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Проверка работоспособности ПК Windows
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
NVIDIA Graphics Driver 512.59
NVIDIA Системное программное обеспечение PhysX 9.21.0713
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\Steam.exe 00002300
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000484
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 000023CC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000964
C:\Program Files\Google\Chrome\Application\chrome.exe 00000660
C:\Users\vovak\AppData\Local\Discord\app-1.0.9004\Discord.exe 00001F74
C:\Windows\Explorer.EXE 0000168C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000007B4
C:\Windows\System32\RuntimeBroker.exe 000009A0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001EF0
C:\Windows\System32\rundll32.exe 00000C8C
C:\Windows\System32\smartscreen.exe 00002548
C:\Windows\System32\svchost.exe 000023F4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001F28
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001A90
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000012CC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00000568
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002044
C:\Windows\system32\ApplicationFrameHost.exe 000019F4
C:\Windows\system32\DllHost.exe 00000EB8
C:\Windows\system32\SettingSyncHost.exe 00001718
C:\Windows\system32\sihost.exe 00001034
C:\Windows\system32\svchost.exe 000010C0
C:\Windows\system32\taskhostw.exe 000011A0

[Hrethnar]

I was getting the same thing with that driver (512.59), and rolling back to the previous driver (512.15) from march resolved it. Went from 2-3 crashes in about 30 minutes to none after playing for ~1.5 hours.

I have an RTX 3070 ti.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does this crash occur one more than one character? Additionally does this crash only occur during log in? Or does it happen any where else in game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[HoveringSlime]

After updating to RTX 3060 it started to crash with samekind error with me.
With my 1060-6G i never got this error so it's first time happening to me.

Tried to Roll back driver from 512.95 to 512.15 but it continues crashing

[JoshCai]

Same here.
Game just crash right after loading map. Did not update driver in past 24 hours.

[Dynratygus]

Good morning and thank you for the reply.

For anyone still experiencing this specific crash, could you create your own thread and provide the following:

-Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details
-Attempted trouble shooting
- Where the crash occurs and does it happen to more than one character

Thank you for visiting the Final Fantasy XIV Technical Support Forums