Date & Time: April 15th. Still ongoing.
Frequency: Always.
World name: Midgardsormr.
Character name: Ashe Krie'zch.
Area and coordinates: Old Sharlyan
Steps:
1. Started the Endwalker's Main Scenario Quest "The Next Ship to Sail"
2. Arrived in Old Sharlyan
3. The game crashes to desktop
4. Attempt to sign in with the affected character.
5. Reach the loading screen.
6. See 3.
7. Repeat from 4.
Whenever I try to log in with my main character my game crashes to the desktop, no error message is shown. Other characters (in different worlds) log in just fine.
Email support and chat support have tried to help me solve this but so far nothing works.
I have attempted the following to resolve the issue:■ PC Specs
- Restarting my laptop and modem.
- DNS flushing.
- Connecting directly to the modem.
- Starting the game in the lowest possible settings and windowed mode.
- I've attempted the recommendations posted by the SE team regarding the persistent crashing issues of Endwalker.
- Changed the compatibility settings.
- Deleting the game and downloading it again from scratch (which took over 24hs I might add).
- Turning off the antivirus and firewall and attempting it again.
- Updated the drivers.
- Updated the OS.
- Multiple restarts.
- Switching between Directx11 and Directx9.
- Updated Internet Explorer.
- Performing a clean boot by disabling everything with the Task Manager.
- Attempted using a VPN to force my connection closer to the server.
- Lack of space makes it impossible to install the game on the main drive (C: drive), It has enough space to not cause issues but not enough for this game.
AMD Ryzen 7 1700 Eight-Core Processor, 3.00GHz
RAM 24.0GB
AMD Software: Adrenaline Edition v.22.3.1
Windows 10
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SYSTEM_BIOS GL702ZC.300
SYSTEM_LANGUAGE español (configuración regional: español)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28092.297MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.190GB SYSTEM_FREEDISC_SPACE 15.364GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 97.305GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4074.992 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12254.148 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4074.992 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12254.148 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.15002.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 19:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1C262FAB-25D5-4062-B9BB-F48FE415D4CE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8248
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 9/4/2017 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT_NAME Teclado
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SYSTEM_INPUT_NAME USB Optical Mouse
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SYSTEM_INPUT {642DC7E0-8295-11E8-8005444553540000}
SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
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Browser Information
- Internet Explorer Version: Internet Explorer 11