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  1. #1
    Player
    ashenbird's Avatar
    Join Date
    Feb 2022
    Location
    Gridania
    Posts
    3
    Character
    Ashe Krie'zch
    World
    Midgardsormr
    Main Class
    Reaper Lv 90

    Character Data Error renders me unable to log in with main character

    Date & Time: April 15th. Still ongoing.
    Frequency: Always.
    World name: Midgardsormr.
    Character name: Ashe Krie'zch.
    Area and coordinates: Old Sharlyan
    Steps:
    1. Started the Endwalker's Main Scenario Quest "The Next Ship to Sail"
    2. Arrived in Old Sharlyan
    3. The game crashes to desktop
    4. Attempt to sign in with the affected character.
    5. Reach the loading screen.
    6. See 3.
    7. Repeat from 4.

    Whenever I try to log in with my main character my game crashes to the desktop, no error message is shown. Other characters (in different worlds) log in just fine.
    Email support and chat support have tried to help me solve this but so far nothing works.
    I have attempted the following to resolve the issue:
    • Restarting my laptop and modem.
    • DNS flushing.
    • Connecting directly to the modem.
    • Starting the game in the lowest possible settings and windowed mode.
    • I've attempted the recommendations posted by the SE team regarding the persistent crashing issues of Endwalker.
    • Changed the compatibility settings.
    • Deleting the game and downloading it again from scratch (which took over 24hs I might add).
    • Turning off the antivirus and firewall and attempting it again.
    • Updated the drivers.
    • Updated the OS.
    • Multiple restarts.
    • Switching between Directx11 and Directx9.
    • Updated Internet Explorer.
    • Performing a clean boot by disabling everything with the Task Manager.
    • Attempted using a VPN to force my connection closer to the server.
    • Lack of space makes it impossible to install the game on the main drive (C: drive), It has enough space to not cause issues but not enough for this game.
    ■ PC Specs
    AMD Ryzen 7 1700 Eight-Core Processor, 3.00GHz
    RAM 24.0GB
    AMD Software: Adrenaline Edition v.22.3.1
    Windows 10

    -=-=-=-=- System Information -=-=-=-=-
    SYSTEM_OS Windows 10 Home Single Language 64 bits (6.2, compilación 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS GL702ZC.300
    SYSTEM_LANGUAGE español (configuración regional: español)
    SYSTEM_MEMORY 24508.297MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 28092.297MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.190GB SYSTEM_FREEDISC_SPACE 15.364GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 97.305GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 580 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 4074.992 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 12254.148 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.15002.1004
    SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2022 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Radeon RX 580 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 4074.992 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 12254.148 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.15002.1004
    SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2022 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 1 - LG TV (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {5E9A6457-DE3A-49AF-9A29-48960F60614E}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
    SYSTEM_SOUND_DRIVER_DATE 7/26/2021 19:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {1C262FAB-25D5-4062-B9BB-F48FE415D4CE}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8248
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
    SYSTEM_SOUND_DRIVER_DATE 9/4/2017 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Teclado
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {642D52B0-8295-11E8-8003444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2F630770-2E19-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB Optical Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {642DC7E0-8295-11E8-8005444553540000}
    SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {642E3D10-8295-11E8-8007444553540000}
    SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Browser Information
    - Internet Explorer Version: Internet Explorer 11
    (0)

  2. #2
    Player
    neola's Avatar
    Join Date
    Oct 2020
    Posts
    81
    Character
    Neola Arolin
    World
    Excalibur
    Main Class
    Red Mage Lv 90
    I would recommend one thing.
    On the character select screen, right click your character and attempt to login to a different server.
    This will rezone your character to one of the starter cities on another server, then you can transfer back.
    If the error is related to the place your character was logged out this might provide a work around.

    Edit:
    Also, if you are able to login using the "login to another world" trick, if the game still crashes, you could try to abandon the quest and restart it.
    Some quests can not be abandoned but it is worth a shot. Perhaps some strange rare bug showed up when accepting the quest or during quest progress.

    If none of this works, I don't know how, but the character data may need to be examined but this is not something trivial and would require someone in the support team or development team to look into.

    If you have any real life friends that also play the came, you might see if you can use their PC to attempt to login to the game. This will for sure resolve the question of whether it is a character data issue, or a PC related issue.
    PlayStation versions might be locked to accounts, I am not familiar with this, but I believe only one account can be linked to a PlayStation at any given time and requires assistance to unlink it.
    (1)
    Last edited by neola; 04-28-2022 at 03:00 PM.

  3. #3
    Player
    ashenbird's Avatar
    Join Date
    Feb 2022
    Location
    Gridania
    Posts
    3
    Character
    Ashe Krie'zch
    World
    Midgardsormr
    Main Class
    Reaper Lv 90
    Thank you so much that actually worked!! I managed to get my character out of the limbo it was in after 2 weeks!!
    Though It turned out that the problem was indeed the quest (because it had kicked me out any attempts at entering Sharlyan ended with crashing) but with the character out of the limbo all I had to restore the game files from the launcher and it fixed!
    (0)

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