Directx crashes on load in

[Xynlodal]

Every time I try to load into my character, I get a directx11 crash if the game is running in directx11, or a directx crash if the game is running in directx9. I've updated drivers, clean booted, repaired game files, reinstalled the game, and everything that has been recommended, but the problem persists. I can't play the game at all and this is wasting my time trying to fix it and my money that I spent on a sub.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\muppe\OneDrive\Documents
FINAL FANTASY XIV ONLINE E:\Final Fantasy XIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.223MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 46006.223MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.062GB SYSTEM_FREEDISC_SPACE 84.510GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.636GB SYSTEM_FREEDISC_SPACE 24.859GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 264.235GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12142.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.111 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1259
SYSTEM_GRAPHICS_DRIVER_DATE 4/19/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12142.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.111 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b3bdc0bc451bfdef\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1259
SYSTEM_GRAPHICS_DRIVER_DATE 4/19/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 2779 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B055968C-A730-41EF-AA74-3B06A2FE83ED}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 20:00:00
SYSTEM_SOUND MSI MPG27C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {66478DD6-FDB9-4589-B85B-FB0CDD1798F7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {54907C40-AB38-4E82-AD91-EEF3CD2D87C5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/13/2017 20:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {237536AE-8BFE-4633-9296-9FD44CF95E66}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/13/2017 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-8007444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-8008444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F4514AF0-D73C-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-8009444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries MLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-800A444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F4514AF0-D73C-11EB-8001444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-800B444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F45394E0-D73C-11EB-800E444553540000}
SYSTEM_INPUT_NAME SteelSeries MLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Patch 6.11 Notes | FINAL FANTASY XIV, The Lodestone - Opera
Settings
Settings
Movies & TV
Movies & TV
Groove Music
Groove Music
NVIDIA GeForce Overlay
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
AMD_Chipset_Drivers
Battle.net
Google Chrome
Heroes of the Storm
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Overwolf
Quest 5.8.0
RGSS-RTP Standard
Rockstar Games Launcher
Rockstar Games Social Club
RPG Maker VX RTP
RPG MAKER VX Ace RTP
Ubisoft Connect
Windows Frotz
Windows Glulxe
X-Change
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Java 8 Update 301
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Battlefield™ 2042
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Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Web Companion
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
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BlueStacks 5
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Microsoft 365 Apps for enterprise - en-us
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ELDEN RING
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Paradox Launcher v2
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Microsoft Update Health Tools
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Office 16 Click-to-Run Licensing Component
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Windows PC Health Check
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NVIDIA Optimus Update 38.0.8.0
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NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
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NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
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NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
VEGAS Pro 17.0
MSVCRT Redists


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00000F88
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003688
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000261C
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00005F4C
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00001C60
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000030A8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00006944
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002320
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002674
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000019F0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22032.179.0_x64__8wekyb3d8bbwe\YourPhone.exe 000043BC
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.22031.10091.0_x64__8wekyb3d8bbwe\Music.UI.exe 000003D4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22021.10291.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004D1C
C:\Users\muppe\AppData\Local\Discord\app-1.0.9004\Discord.exe 00006124
C:\Users\muppe\AppData\Local\Programs\Opera GX\85.0.4341.68\opera_crashreporter.exe 00001860
C:\Users\muppe\AppData\Local\Programs\Opera GX\opera.exe 000060EC
C:\Users\muppe\Downloads\scrcpy-win64-v1.19\adb.exe 000014D8
C:\Users\muppe\OneDrive\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater64.exe 00003908
C:\Windows\Explorer.EXE 00001124
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000033B4
C:\Windows\System32\CompPkgSrv.exe 00002810
C:\Windows\System32\RuntimeBroker.exe 00006440
C:\Windows\System32\SystemSettingsBroker.exe 000032EC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001F4C
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C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003408
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00004ACC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FC0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000025C4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000002A4
C:\Windows\system32\ApplicationFrameHost.exe 0000159C
C:\Windows\system32\DllHost.exe 00004FC8
C:\Windows\system32\SearchFilterHost.exe 000046CC
C:\Windows\system32\SettingSyncHost.exe 0000223C
C:\Windows\system32\backgroundTaskHost.exe 000034B8
C:\Windows\system32\conhost.exe 00000E48
C:\Windows\system32\ctfmon.exe 000012A4
C:\Windows\system32\rundll32.exe 00005908
C:\Windows\system32\sihost.exe 00000CBC
C:\Windows\system32\svchost.exe 00004968
C:\Windows\system32\taskhostw.exe 00005D50
D:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005310
D:\Program Files (x86)\Steam\steam.exe 000034E0
D:\Program Files\Genshin Impact\QtWebEngineProcess.exe 00003E30
D:\Program Files\Genshin Impact\launcher.exe 00001878
E:\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00004300
E:\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000530C

[Kirika-]

Disable the overlay programs, see if that helps.... DirectX doesn't seem to like it when more than one DX version is controlling the display at the same time. Most overlays use DX to render and they are likely using a newer DX version than the game client.
Shut off completely OneDrive while running the game.
Also, FF14 is known to sometimes have issues when ran off a drive that isn't the OS drive on a windows machine, so free up a bit of space on your C drive and re-install the game there.
Lastly.... "FF Logs Uploader 5.8.9"..... that is part of a program that is against the FF14 ToS

[Xynlodal]

Lastly.... "FF Logs Uploader 5.8.9"..... that is part of a program that is against the FF14 ToS

It is? My friend who got me into the game told me to download it, but I don't know what it does

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

We apologize in the delay in our response to your concern. Does the game crash if it is installed on the C drive? Additionally does the issue occur if a cleanboot is done? This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Xynlodal]

Yes, it crashes on the C: drive. Yes, it occurs on a clean boot. It even occurs after clean reinstalling all drivers and the entire game itself

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for the delay in response to this issue.

Please try the following:

- Please disable OneDrive if it is set to active and make sure the game is not launching from within this application.
- Update and reinstall your sound drivers (if applicable).
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!