I know the delay is a huge turnoff for people coming into FFXIV from other online games. I think it's the kind of thing you get used to playing at a high level (at least in PvE; frustrating as all hell in PvP), but like, that's like learning how to tiptoe around nails on the floor. I would classify general game feel as the most important component, and I can't grade FFXIV very well unless they address the underlying issues.