Game not responding for ~40sec after launching

[Nakho]

After clicking play on the game launcher, my screen turns black and I get the windows spinning circle mouse cursor for around 40 seconds, sometimes more. If I click or alt tab during this period, the game almost always crashes completely, but if left alone it will eventually launch.

I had this issue on windows 10, upon upgrading to windows 11 it seemed to disappear for a couple of weeks but now it has returned.

In response, I've updated my .net framework, and tried disabling all non-microsoft launch processes under system config all without luck. I reinstalled my graphics drivers and it launched properly once, then went back to the same issue. I uninstalled gshade and it launched properly once, and then went back to having the same issue again.

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Nakho]

Hi, and thanks for your assistance! Here is the information requested:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU Intel(R) Core(TM) i7-10700KF CPU @ 3.80GHz (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32635.711MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 44411.711MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.992GB SYSTEM_FREEDISC_SPACE 26.475GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 117.085GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 157.478GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 374.766GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 15.000GB SYSTEM_FREEDISC_SPACE 8.470GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16317.855 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c0e159863e7afdde\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2022 12:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Acer XB241H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {367C74E7-CC80-4968-9DD6-41492DB6B3AF}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2022 12:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {8F2A8963-0964-48AE-BE32-2D1DADF9D658}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2020 12:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {40610686-1F55-46AE-84C3-710A1AB7F765}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2020 12:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2902E0B0-10CC-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CABDA050-9D33-11EB-8001444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CAC80090-9D33-11EB-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CAC827A0-9D33-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CAC827A0-9D33-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CAC84EB0-9D33-11EB-8007444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29032ED0-10CC-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D99F2CA0-9D89-11EB-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {290355E0-10CC-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {290355E0-10CC-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {366CB730-10CC-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CAC89CD0-9D33-11EB-800A444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Game not responding for ~40sec after launching — Mozilla Firefox
FFXIVLauncher
Willow - Discord
Settings
Settings
Windows Input Experience
APP Center
Downloads


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.3
AIDA64 Extreme v6.33
Battle.net
BlackDesert_GT
Glyph
ArcheAge: Unchained
Google Chrome
Game Boost
ON_OFF Charge 2 B19.1119.1
EasyTune
EasyTuneEngineService
SIV
@BIOS
APP Center
FastBoot
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
NirSoft BlueScreenView
Npcap OEM
OBS Studio
Overwolf
PunkBuster Services
Razer Synapse
RivaTuner Statistics Server 7.3.0
COX Audio Controller
StarCraft II
Steam
Ubisoft Connect
World of Warcraft
Remote Mouse version 4.110
Windows 11 Installation Assistant
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Geeks3D FurMark 1.25.1.0
Samsung Magician
FINAL FANTASY XIV ONLINE
Lightshot-5.5.0.7
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ExpressVPN
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CORSAIR iCUE Software
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
Game Boost
ON_OFF Charge 2 B19.1119.1
Microsoft Visual C++ 2005 Redistributable
Chrome Remote Desktop Host
ENE_X-JMI_HAL
EasyTune
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
ENE_AIC_Marvell_HAL
Overwolf.Setup.VC100CRTx86.Dist
TechPowerUp GPU-Z
EasyTuneEngineService
ENE_EHD_M2_HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
SIV
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Smart Backup (x64)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
@BIOS
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
OpenOffice 4.1.9
APP Center
GService
ExpressVPN
Patriot Viper M2 SSD RGB
ENE_X_AIC_HAL
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
TP-Link Archer T6E Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
FastBoot
RGB Fusion
CPUID CPU-Z 1.95
CPUID HWMonitor 1.44
GShade 3.4.1
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft OneDrive
Cyberpunk 2077
Breeders of the Nephelym: Alpha
FINAL FANTASY IV
Detroit: Become Human
ELDEN RING
Claire's Quest
Lost Ark
Operation Lovecraft: Fallen Doll Demo
Path of Exile
Stellaris
Divinity: Original Sin 2
Dragon Age: Origins - Ultimate Edition
NieR:Automata™
Deep Rock Galactic
Knight Bewitched
VLC media player
WinRAR 6.01 (64-bit)
Windows PC Health Check
Update for Windows 10 for x64-based Systems (KB4480730)
ENE_AIC_Marvell_HAL
Patriot Viper M2 SSD RGB
RstDowngradeGuard
ENE_DRAM_RGB_AIO
Intel(R) Management Engine Components
Intel(R) Serial IO
ENE_X-JMI_HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Driver
Microsoft Update Health Tools
Google Drive
UpdateAssistant
Update for Windows 10 for x64-based Systems (KB5001716)
OptaneDowngradeGuard
Intel(R) Chipset Device Software
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
ENE_MousePad_HAL
Intel(R) Serial IO
Windows PC Health Check
NVIDIA Graphics Driver 512.15
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Dynamic Application Loader Host Interface Service
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
Microsoft .NET Core Host - 3.1.8 (x64)
Intel(R) LMS
Overwolf.Setup.VC100CRTx64.Dist
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Epic Games Launcher Prerequisites (x64)
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\COX Audio Controller\COX Audio Controller.exe 000047B8
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00004668
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00004844
C:\Program Files (x86)\GIGABYTE\AppCenter\ApCent.exe 00002CB8
C:\Program Files (x86)\GIGABYTE\EasyTuneEngineService\GraphicsCardEngine.exe 000030FC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000031BC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004B38
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00004090
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000030B0
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002988
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 000037E8
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.7\Lightshot.exe 0000463C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004498
C:\Program Files (x86)\Steam\steam.exe 00001D4C
C:\Program Files\Google\Drive File Stream\57.0.5.0\GoogleDriveFS.exe 00003EE4
C:\Program Files\Google\Drive File Stream\57.0.5.0\crashpad_handler.exe 00005ED4
C:\Program Files\Microsoft OneDrive\22.065.0412.0004\FileCoAuth.exe 00002DD0
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00003B58
C:\Program Files\Mozilla Firefox\firefox.exe 000012A8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001DA4
C:\Program Files\WindowsApps\AppleInc.iTunes_12123.5.56009.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000041D8
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2203.4603.0_x64__8wekyb3d8bbwe\Cortana.exe 000043D4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22032.179.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002F48
C:\Users\June\AppData\Local\Discord\app-1.0.9004\Discord.exe 00004808
C:\Users\June\AppData\Local\VortxEngine\app-2.2.20\Signal-x64\SignalRgb.exe 000057C4
C:\Users\June\AppData\Local\VortxEngine\app-2.2.20\SignalRgbLauncher.exe 00004074
C:\WINDOWS\Explorer.EXE 0000264C
C:\WINDOWS\System32\SearchProtocolHost.exe 000070DC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002B3C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003854
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000C14
C:\WINDOWS\system32\DllHost.exe 00002D54
C:\WINDOWS\system32\conhost.exe 000032A0
C:\WINDOWS\system32\ctfmon.exe 000025CC
C:\WINDOWS\system32\sihost.exe 000011C4
C:\WINDOWS\system32\svchost.exe 000045A4
C:\WINDOWS\system32\taskhostw.exe 0000253C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005084
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_bc81681eb27bc1ae\RtkAudUService64.exe 00003AF8
C:\Windows\System32\GameBarPresenceWriter.exe 000014F4
C:\Windows\System32\RuntimeBroker.exe 000016DC
C:\Windows\System32\SecurityHealthSystray.exe 00003AA8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001808
C:\Windows\System32\smartscreen.exe 00002CAC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002B50
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001380
D:\Program Files (x86)\Black Desert Online\bin64\host\CoherentUI_Host.exe 00006898
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000046F8
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002E04

[Nakho]

Bump - anyone have anything to try?

[Thukoolo]

Good morning Nakho! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I do apologize for the delay in response to this issue.

Please try the following:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Lastly, please be sure to have OneDrive disabled and make sure FFXIV is not launching through this application.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!