Game Losing Sound

[SilentPolaris]

Hello! The game has suddenly been losing sound, and the only way I've been able to fix it is by restarting the game.

What happens: In-game sound stops working
When it happens: Started today, so far only during Crystalline Conflict matches
Hardware/Software: Wired headset, no recent changes in hardware/software/settings
Misc info: Other computer application/software/system sounds unaffected


System info:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\teder\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5800 8-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 2.2.4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16309.813MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21733.035MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 935.750GB SYSTEM_FREEDISC_SPACE 196.036GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 938.142GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.906 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.906 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_bcadf751977be2f7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND AW2521HF (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1F9B7AC7-400A-4203-BF0F-30BBCF147EB1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 20:00:00
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {D676BD95-2063-4596-927E-062D1E11148A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {91DDF33B-1CC9-4493-A948-F18CD605888A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9018.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/31/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E92BE210-09C4-11EC-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Sensei [RAW]
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E921CFF0-09C4-11EC-8001444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E92C3030-09C4-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF63D830-0B50-11EC-8001444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF649B80-0B50-11EC-8002444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E92C3030-09C4-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E92BE210-09C4-11EC-8003444553540000}
SYSTEM_INPUT_NAME Sensei Raw Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E92C3030-09C4-11EC-8005444553540000}
SYSTEM_INPUT_NAME Sensei Raw Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E92C0920-09C4-11EC-8004444553540000}
SYSTEM_INPUT_NAME Hub Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E92C5740-09C4-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game Losing Sound, Gradually Freezing Up, and Crashing — Mozilla Firefox
screenshots - Discord
Microsoft Text Input Application
NVIDIA GeForce Overlay
Alienware Command Center
Alienware Command Center
Calculator
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Fallout 3
Fallout: New Vegas
Battle.net
Google Chrome
Guild Wars
Alienware Command Center Suite
Logitech Camera Settings
MediaMonkey 5
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Mass Effect™ Legendary Edition (English US)
Alienware SupportAssist Remediation
Epic Online Services
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CLIP STUDIO PAINT 1.10.13
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
Microsoft .NET Runtime - 5.0.14 (x64)
DisplayWidgetLite
Brother HL-2170W
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
Launcher Prerequisites (x64)
The Sims™ 4
The Sims™ 4 Paranormal Stuff Pack
The Sims™ 4 Snowy Escape
CLIP STUDIO 1.10.13
DirectKiSS
EA app
Gyazo 4.2.1.0
Microsoft Visual C++ 2005 Redistributable
GOG GALAXY
Minecraft Launcher
Fusion Service
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Alienware OC Controls
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Humble App 1.0.6+288
Vortex
7-Zip 19.00 (x64)
Alienware CC Components for AWCC (1.1.24.0)
AMD Software
Alienware FX Display Smart Installer (2.2.1.3)
CCleaner
Defraggler
GIMP 2.10.24
Guild Wars 2
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
The Jackbox Party Pack 6
Terraria
Still There
Kind Words
Bastion
Calico
Persona 4 Golden
Hades
Going Under
Carto
The Jackbox Party Pack 7
Loop Hero
PowerWash Simulator
SuchArt!
Summer in Mara Prologue
APICO Demo
Cozy Grove
Princess Farmer Demo
Teacup Demo
Beacon Pines Demo
No Longer Home Demo
Cat Cafe Manager BETA
Nura's Wish Demo
Behind the Frame: The Finest Scenery Demo
The Serpent Rogue Demo
Core Keeper Demo
Dreamland Confectionery Demo
Tinykin Demo
Oaken Demo
A Little To The Left Demo
Mini Maker: Make A Thing Demo
My Friendly Neighborhood Demo
Transistor
Armello
FINAL FANTASY XIII
The Jackbox Party Pack
Portal Knights
Fallout 4
The Jackbox Party Pack 2
Portal
Staxel
BioShock Remastered
BioShock 2 Remastered
Stardew Valley
OneShot
Slime Rancher
The Jackbox Party Pack 3
Team Fortress 2
Night in the Woods
Borderlands 2
Left 4 Dead
Two Point Hospital
Left 4 Dead 2
The Outer Worlds
FINAL FANTASY XII THE ZODIAC AGE
The Gardens Between
The Jackbox Party Pack 4
Portal 2
Risk of Rain 2
FINAL FANTASY XV WINDOWS EDITION
Cooking Simulator
Alphabear: Hardcover Edition
UnderMine
GRIS
Donut County
Overcooked! 2
Borderlands GOTY Enhanced
Baba Is You
Tales of Vesperia: Definitive Edition
Phasmophobia
Drake Hollow
Outer Wilds
Deiland
The Jackbox Party Pack 5
The Stillness of the Wind
Garden Paws
Among Us
Summer in Mara
SkateBIRD
Spiritfarer
Halo: The Master Chief Collection
Potion Paws
Moving Out
SteelSeries GG 17.1.0
VLC media player
Alienware OCControls Service Installer
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Alienware SupportAssist Remediation
Malwarebytes version 4.4.5.130
Alienware Mobile Connect Driver
Microsoft Update Health Tools
Fusion Service
Killer Wireless Driver UWD
Microsoft .NET Host - 5.0.14 (x64)
Google Drive
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
Alienware Command Center Suite
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft .NET Host FX Resolver - 5.0.14 (x64)
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Alienware Update for Windows Universal
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Windows PC Health Check
NVIDIA Graphics Driver 512.15
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft .NET Runtime - 5.0.14 (x64)
EA app
LibreOffice 7.2.0.4
Alienware Gaming Monitor AlienFX Driver
Dell SupportAssist
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Brownie\BrStsW64.exe 000034D0
C:\Program Files (x86)\Gyazo\GyStation.exe 0000154C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000031F0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000037E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001698
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00003730
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00003878
C:\Program Files\Google\Drive File Stream\57.0.5.0\crashpad_handler.exe 00004738
C:\Program Files\Mozilla Firefox\firefox.exe 00001120
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000060DC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000948
C:\Program Files\SteelSeries\GG\SteelSeriesEngine.exe 00002094
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.35.0_x64__htrsf667h5kn2\AWCC.exe 000054A8
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.35.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00002088
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2203.4603.0_x64__8wekyb3d8bbwe\Cortana.exe 00006030
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00004B24
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22032.179.0_x64__8wekyb3d8bbwe\YourPhone.exe 000051F8
C:\Users\teder\AppData\Local\Amazon Music\Amazon Music Helper.exe 00000204
C:\Users\teder\AppData\Local\Discord\app-1.0.9004\Discord.exe 00005FB4
C:\Windows\Explorer.EXE 000030E0
C:\Windows\System32\CompPkgSrv.exe 00006884
C:\Windows\System32\RtkAudUService64.exe 0000637C
C:\Windows\System32\RuntimeBroker.exe 00005744
C:\Windows\System32\SecurityHealthSystray.exe 0000465C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002388
C:\Windows\System32\smartscreen.exe 000021E4
C:\Windows\System32\svchost.exe 000059C4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00005F54
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00004874
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00005504
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000351C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000029EC
C:\Windows\system32\ApplicationFrameHost.exe 000010E0
C:\Windows\system32\DllHost.exe 00004E98
C:\Windows\system32\SettingSyncHost.exe 00004B68
C:\Windows\system32\conhost.exe 0000617C
C:\Windows\system32\sihost.exe 00003F6C
C:\Windows\system32\svchost.exe 000004F0
C:\Windows\system32\taskhostw.exe 00001B50

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing. Please provide the following information:

- Does the issue happen during a specific condition such as a certain sound affect or area/zone in the game? Please clarify in detail.
- When the issue started to occur, did something in Windows change such as a setting or update?
- Have you tried using another audio device such as another pair of headphones or speakers to see if the same issue occurs?
- Current Make/Model of headphones being used: (also provide the method of connectivity: i.e. analog/3.5mm, USB, bluetooth, etc)
- Does any specific error message/code occur when the issue happens?
- Audio output device being used: (Onboard motherboard sound card, Graphics card via HDMI, soundcard add-on, etc)

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!