Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing. Please provide the following information:

- Does the issue happen during a specific condition such as a certain sound affect or area/zone in the game? Please clarify in detail.
- When the issue started to occur, did something in Windows change such as a setting or update?
- Have you tried using another audio device such as another pair of headphones or speakers to see if the same issue occurs?
- Current Make/Model of headphones being used: (also provide the method of connectivity: i.e. analog/3.5mm, USB, bluetooth, etc)
- Does any specific error message/code occur when the issue happens?
- Audio output device being used: (Onboard motherboard sound card, Graphics card via HDMI, soundcard add-on, etc)
- Audio settings on game you are using (Provide a screenshot of what your current sound settings are in game)

We look forward to your reply back.

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