Please, let us write in chat!

[Risvertasashi]

Why can't we use the chat normally in pvp? I know it's to prevent toxicness, but come on, it's a team game and we can only solo queue into the match. How can we communicate with only commands? It's really annoying using the limited commands we have. I think we are all old enough to block someone, if someone is toxic in chat.
Please let us write in the pvp chat normally, don't punish the majority cause of a minority.

The honest answer?

Because it generates a high volume of support tickets. Every time something happens that generates a lot of support tickets, SE addresses it fast - it costs them a lot.

There's been a lot more pressure - mainly when it was first introduced - to revert quickchat. But they won't. Consider every time you've had someone spam "Hello" midmatch, or "nice job" or "good match". Then imagine that every time one of those people is in a game, on the old system it would generate at least one but very possibly several tickets. Then consider the manpower, and thus money, needed to investigate all of them, potentially take action against accounts, and of course, reply to all those tickets. And SE doesn't do automated report systems like virtually every other pvp game because they don't want to risk action against people that haven't done anything wrong (except in the eyes of the community) save to play an off meta class or such.

(Not saying I agree with it... but so it goes)