In Dissidia Opera Omnia, the community has monthly streams (similar to a Live Letter, kinda) where they showcase the upcoming features for the Global version of the game. Joshua has made a great job at making things feel like a community, and the Global team has been passing feedback pretty frequently to the devs. Things like renaming skills to better suit their original versions, poll which characters are popular for their Global-first releases, and so on.

I feel like FFXIV would benefit from a more visible interaction with the community. Even if it's just to diffuse problematic threads, or dispel certain doubts about potential miscommunications. I know there's something called Duty Commenced, but in all my years playing the game, I'm still not sure what it even is about. I think I tuned in once or twice and I saw them playing the game.