I mean, this is sort of a trick question.

If you're asking what a Community Team Representative "could/should" do, there's a pretty extensive list. At the very least they should be interacting with the player base on a regular basis, providing guidance to conversations where needed, and gathering player feedback in a complete and comprehensive way so that the developers can understand what the players are thinking and feeling about the game. They should be ensuring that the developers understand not only what the players are taking issue with but why and, when necessary, they should be communicating developer feedback back to the players so that there's an actual conversation of sorts taking place.

If you're asking what our "Community Team Representaives" do? Eh..... I really have no idea. They do tweet promotional stuff occasionally and do the regular Duty Commenced live stream things but beyond that they basically don't seem to do much of anything. It probably looks good on a resume though? *shrug*