THIS. This is my problem with people throwing around terms like lazy:
la·zy
/ˈlāzē/
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adjective
adjective: lazy; comparative adjective: lazier; superlative adjective: laziest
1.
unwilling to work or use energy.
They are expending a LOT of energy... on things that certain people don't want them to. The devs may be focusing on other things and possibly not believing the player base when they say they want something because it sounds so superfluous or counter intuitive (to them)... but they aren't sitting on their thumbs.
When you use a term like Lazy to describe them that doesn't apply you automatically put your complaint into the "no bearing on reality" pile. Japanese companies, and software companies in general do not run on "lazy". The people working there put in a LOT of effort to get things done, sometimes the "wrong" things.. but things.
Perhaps the word we're looking for here is misdirected? Failing?
Failing sounds right.