The story is great, but it blatantly gets in the way of the rest of the game

[YukikoKurosawa]

So they went in with a reasonable expectation that it would be a similar to every other MMO out there experience? I think you might be missing the issue.

Maybe they should do actual research on a game before they play it to know if it's for them or not rather than just assuming it will be like other games they've played?