Mobile Games such as Arknights, Fate Grand/Order, Genshin/Honkai, etc. do this a lot. Though I cannot attest to how often they actually listen to the feedback, I mean, Genshin still hasn't buffed the OG4 (Traveler, Amber, Lisa, Kaeya). It none the less is always nice that it is there. They also give incentives to give your feedback and participate- a literal 'Penny for your Thoughts'.

It's also a good way to check with the community about your upcoming ideas so stuff like the SAM changes and such can be looked at by the playerbase to decide if that'll kill their enjoyment. I'm aware YoshiP said they don't mind if you unsub or stop playing, but they should probably care if the players no longer have a class they enjoy playing when they do.

It would also help compile data. most of the example games will give "Strongly Disagree/Disagree/Neutral/Agree/Strongly Agree" sliding scales, but then a text entry on some of the more complex things.