Kind of, to expand on this thought a little from what the Director of Lost Ark said once in an interview (translated from Korean, and saw a clip of it from someone else's content who was going over it):
He, at least from the bit taken, explained that figuring out what was wrong with the game he designed and developed became an incredibly difficult task. At first, like a lot of people, he thought he had it all in the bag and knew exactly what to do and what players would enjoy; when proven wrong based upon the CCU of the title and comparing to other successful titles and their CCU (and playerbase in general) he felt at a loss for what to improve on "What's wrong with my vision? Where's the problems, the pain points?" and tried to look to the remainder of his community for some sort of critical feedback to start formulating a plan to fix things. However, at this stage, the only players who remained were people who liked the game as it was (despite it being incredibly unpopular and likely staring shutdown in the face) and he described frustration in that as he, himself, didn't have the answers (nor his team) and no one who played his title were able to explain what lead so many to leave in the first place as, to them, the game was fine as it was.
And he did explain that he felt jealous of the larger communities in more popular titles due to being able to have access to player feedback on what felt good, what felt bad and why.
Which is just to say -- if everyone who has a complaint, a critique, with FFXIV upped and quit and only left behind the people who were 150% satisfied, then the game itself would stagnate and struggle to improve and if the playerbase that remained is too small... then it'd lead to eventual shutdown. Imagine if 1.0 stayed just because there were people who enjoyed it, and 2.0 never happened -- the game wouldn't exist anymore, at all.
So there is, at least, truth in that player feedback and critique is valuable even from a head developer's perspective (to the point of frustration when he couldn't get that) and using the hand-wavey phrases (like the OP) would only serve to, really, hurt the game.
(Want to iterate this is just expanding on what you said, since your's is based on the players while this bit from an actual Director was a bit interesting to hear for the company's perspective as well).



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