FF14 crash support

[themadcultist]

Hello. I've recently had to change my gaming laptop to my old one since my current laptop stopped working. Every other game works fine but ff14 crashes every time when I go past the queue at the loading screen immediately after and I have no idea why. The game doesn't give me any error messages it just closes itself on me.

I have an intel i5 core and a NVIDIA GeForce GTX 1650. I made sure that the Graphic drivers are update date. I'm still on Windows 10 but everything aside from windows 11 is also up to date according to the system update check. I've doubled checked to make sure that the game is running on the Geforce card. I used speccy to monitor the core/card temp and I know that my laptop is not overheating.

I've turned off all my antiviruses and it still crashes. I also don't use any mods or add ons. I've also verified the game files with steam.

I have no idea why its happening and I've run out of ideas to troubleshoot and try. Any help would be greatly appreciated.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Muye\Documents
FINAL FANTASY XIV Online E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.12.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7985.691MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18225.691MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 217.735GB SYSTEM_FREEDISC_SPACE 55.434GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5588.903GB SYSTEM_FREEDISC_SPACE 1018.157GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 400.099GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3992.846 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9664
SYSTEM_GRAPHICS_DRIVER_DATE 6/1/2021 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7954 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdmig.inf_amd64_d76251acf4d55737\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmig.inf_amd64_d76251acf4d55737\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmig.inf_amd64_d76251acf4d55737\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmig.inf_amd64_d76251acf4d55737\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2022 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {CFBFF835-8876-4DC3-BF79-EB5570DE0730}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9003.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/11/2020 10:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {658B5730-6774-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A54F780-5290-11EB-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A556CB0-5290-11EB-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72D0E690-BFE2-11EC-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {9A556CB0-5290-11EB-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {658B5730-6774-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {658B3020-6774-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {658B7E40-6774-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {658BA550-6774-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {658BCC60-6774-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Games
It won't run on my sister's Laptop - Google Chrome
Alienware Command Center
Alienware Command Center
Microsoft Text Input Application
Web Companion
Speccy


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-


Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
calibre
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft .NET Runtime - 5.0.14 (x64)
Microsoft Windows Desktop Runtime - 5.0.7 (x64)
Java Auto Updater
Web Companion
Dell Digital Delivery Services
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Alienware OC Controls
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
OpenOffice 4.1.10
Dell SupportAssist Remediation
Dell SupportAssist OS Recovery Plugin for Dell Update
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
Alienware CC Components for AWCC (1.1.22.0)
Windows Driver Package - STMicroelectronics (STTub30) USB (04/03/2017 3.0.6.0)
BlueStacks 5
DAEMON Tools Lite
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Speccy
FINAL FANTASY XIV Online
VLC media player
Intel(R) Management Engine Driver
Core Temp 1.17.1
Microsoft .NET Host - 5.0.7 (x64)
Dell Power Manager Service
NordVPN
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 291 (64-bit)
Dell Mobile Connect Drivers
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Host - 5.0.14 (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
NordUpdater
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Alienware OCControls Service Installer
Microsoft Update Health Tools
Microsoft .NET Host FX Resolver - 5.0.7 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Icls
Intel(R) LMS
Microsoft .NET Host FX Resolver - 5.0.14 (x64)
Dell SupportAssist OS Recovery Plugin for Dell Update
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Runtime - 5.0.7 (x64)
Dell Update for Windows Universal
Nefarius Virtual Gamepad Emulation Bus Driver
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
NVIDIA Graphics Driver 512.15
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
Microsoft .NET Runtime - 5.0.14 (x64)
Dynamic Application Loader Host Interface Service
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft Windows Desktop Runtime - 5.0.7 (x64)
Dell SupportAssist
Dell SupportAssist Remediation
Alienware Command Center Suite
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003A14
C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe 000031E8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000016B4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003590
C:\Program Files (x86)\Steam\steam.exe 00003710
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 0000415C
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 000025FC
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 000030A8
C:\Program Files\DAEMON Tools Lite\DTAgent.exe 0000302C
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 000034AC
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00002758
C:\Program Files\Google\Chrome\Application\chrome.exe 00003698
C:\Program Files\McAfee\MAT\McPvTray.exe 00004334
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 000019BC
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 0000446C
C:\Program Files\NordVPN\NordVPN.exe 000034C0
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.68.0_x64__wafk5atnkzcwy\Win32\mcafee-security-ft.exe 00004104
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.68.0_x64__wafk5atnkzcwy\mcafee-security.exe 00003314
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.35.0_x64__htrsf667h5kn2\AWCC.exe 00004A44
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.35.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00002C50
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2203.4603.0_x64__8wekyb3d8bbwe\Cortana.exe 00003AD0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22022.180.0_x64__8wekyb3d8bbwe\YourPhone.exe 000021D4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22021.10291.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003478
C:\Users\Muye\AppData\Local\Kingsoft\WPS Office\11.2.0.11074\office6\wpscenter.exe 000011D4
C:\Users\Muye\AppData\Local\Kingsoft\WPS Office\11.2.0.11074\office6\wpscloudsvr.exe 000007E8
C:\Users\Muye\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002F2C
C:\Windows\Explorer.EXE 00002344
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_7208949846a9b9dc\igfxEM.exe 000020D8
C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_f75fa513cf0ccec1\dptf_helper.exe 0000201C
C:\Windows\System32\RtkAudUService64.exe 00002C34
C:\Windows\System32\RuntimeBroker.exe 00003C74
C:\Windows\System32\SecurityHealthSystray.exe 00002D90
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002610
C:\Windows\System32\smartscreen.exe 000011FC
C:\Windows\System32\svchost.exe 000043C4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000EB8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002570
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002F10
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002EEC
C:\Windows\system32\ApplicationFrameHost.exe 00000E38
C:\Windows\system32\DllHost.exe 00003ED8
C:\Windows\system32\conhost.exe 00002608
C:\Windows\system32\sihost.exe 00002074
C:\Windows\system32\svchost.exe 00003BE4
C:\Windows\system32\taskhostw.exe 0000215C
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004810
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000BF4

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums!

We apologize for the delay in response to this issue.

Please try the following:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (Last update was 03/17/2022 for graphics and 8/11/2020 for sound).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (Currently it is under the E: drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!