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  1. #1
    Player
    Ali_Lu's Avatar
    Join Date
    Apr 2022
    Posts
    6
    Character
    Ali Lu
    World
    Balmung
    Main Class
    Arcanist Lv 90

    Crashing over and over again.

    With Direct X11 enabled I get a error. Without Direct X11 enabled I get a error, both crash the game.

    (With Direct X11)

    without Direct X11 enabled.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\icefi\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
    SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700KF (20 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
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    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 885.962GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 1171.112GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.586GB SYSTEM_FREEDISC_SPACE 114.568GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8042.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8121.934 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_2b01a28ee7b06750\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
    SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2022 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 27MP65 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {BC1D1944-E6F0-4C98-9968-21D3879CD129}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/1/2022 20:00:00
    SYSTEM_SOUND Headphones (Oculus Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {7B720A1B-7678-4ECC-9A8B-65E3780C9EFE}
    SYSTEM_SOUND_DEVICE_NAME oculusvad.sys
    SYSTEM_SOUND_DRIVER_VERSION 13.3.46.740
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/10/2021 20:00:00
    SYSTEM_SOUND Headset Earphone (CORSAIR VOID ELITE Wireless Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {54C90E6B-DE2E-4964-BAD5-3E078381B28B}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 2.3.33.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/28/2022 20:00:00
    SYSTEM_SOUND SPDIF Interface (Realtek USB2.0 Audio)
    SYSTEM_SOUND_DEVICE_ID {1EAB9E1D-C140-4637-B03A-79134CCEC43E}
    SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/4/2021 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64166CF0-AFB7-11EC-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64169400-AFB7-11EC-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D1353890-AF60-11EC-8004444553540000}
    SYSTEM_INPUT_NAME USB Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D59168F0-AF6F-11EC-8003444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
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    SYSTEM_INPUT {D135ADC0-AF60-11EC-800F444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6416E220-AFB7-11EC-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D135ADC0-AF60-11EC-800C444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
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    SYSTEM_INPUT {D746BA10-AF6F-11EC-8004444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
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    SYSTEM_INPUT {6416E220-AFB7-11EC-8004444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D1353890-AF60-11EC-8005444553540000}
    SYSTEM_INPUT_NAME NZXT USB Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D7470830-AF6F-11EC-8005444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D7472F40-AF6F-11EC-8006444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D8C71880-AF6F-11EC-8007444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    general - Discord
    Steam
    Technical Support - Post New Thread - Google Chrome
    Pictures
    Settings
    Settings
    Spotify Premium
    Movies & TV
    Movies & TV


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    Google Chrome
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Razer Cortex
    Razer Synapse
    Steam
    Unity
    World of Warcraft
    Intel(R) Wireless Bluetooth(R)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30139
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30139
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30139
    Windows SDK AddOn
    Microsoft .NET Framework 4.7.1 Targeting Pack
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
    Intel® Software Installer
    Windows Software Development Kit - Windows 10.0.16299.15
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
    3DMark
    Windows IP Over USB
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30139
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Oculus
    Microsoft OneDrive
    Speccy
    Unity Hub 3.1.1
    Microsoft Visio - en-us
    Vulkan Run Time Libraries 1.0.65.1
    Vulkan Run Time Libraries 1.0.65.1
    WinRAR 6.11 (64-bit)
    Documentation Manager
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Virtual Desktop Service
    Microsoft Update Health Tools
    Microsoft Visual Studio Installer
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30139
    Intel(R) Chipset Device Software
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Virtual Desktop Streamer
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30139
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Graphics Driver 512.15
    NVIDIA GeForce Experience 3.25.1.27
    NVIDIA Optimus Update 39.3.0.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.3.0.0
    NVIDIA FrameView SDK 1.2.7521.31103277
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA HD Audio Driver 1.3.39.3
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.25.1.27
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.39.0.0
    Classic Shell
    CORSAIR iCUE 4 Software


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\EdgeWebView\Application\100.0.1185.36\msedgewebview2.exe 00002F34
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002CBC
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002D2C
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001168
    C:\Program Files (x86)\Steam\steam.exe 00000688
    C:\Program Files\Classic Shell\ClassicStartMenu.exe 00001DA0
    C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 000037D8
    C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00003B80
    C:\Program Files\Google\Chrome\Application\chrome.exe 00002D70
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002344
    C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 000019AC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22022.180.0_x64__8wekyb3d8bbwe\YourPhone.exe 000028B4
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22021.10291.0_x64__8wekyb3d8bbwe\Video.UI.exe 000006F8
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20070.95.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000028F8
    C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.181.604.0_x86__zpdnekdrzrea0\Spotify.exe 00003CC8
    C:\Users\icefi\AppData\Local\Discord\app-1.0.9004\Discord.exe 00003AC4
    C:\Users\icefi\Downloads\AudioSwitcher.exe 00003958
    C:\Windows\Explorer.EXE 00000770
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004284
    C:\Windows\System32\DataExchangeHost.exe 00001A54
    C:\Windows\System32\RuntimeBroker.exe 00003398
    C:\Windows\System32\SecurityHealthSystray.exe 00003740
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00003E64
    C:\Windows\System32\svchost.exe 0000189C
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000022B0
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002200
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000015B8
    C:\Windows\system32\ApplicationFrameHost.exe 00002F2C
    C:\Windows\system32\DllHost.exe 0000251C
    C:\Windows\system32\conhost.exe 000034E8
    C:\Windows\system32\sihost.exe 00001904
    C:\Windows\system32\svchost.exe 00003D48
    C:\Windows\system32\taskhostw.exe 00001A98
    F:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C30
    F:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000036B4
    (0)
    Last edited by Ali_Lu; 04-13-2022 at 10:05 AM.

  2. #2
    Player
    Ghost93's Avatar
    Join Date
    Apr 2022
    Posts
    1
    Character
    Ruka Frostfield
    World
    Shiva
    Main Class
    Conjurer Lv 90
    having same problem, pretty much impossible to do main quest when almost every cutscene makes game crash
    (0)

  3. #3
    Player
    GaleMex's Avatar
    Join Date
    Sep 2015
    Location
    Gridania
    Posts
    60
    Character
    Tyr Hawke
    World
    Balmung
    Main Class
    Machinist Lv 90
    Same here. It's been intolerable.
    (0)

  4. #4
    Player
    Weezuz's Avatar
    Join Date
    Apr 2022
    Posts
    30
    Character
    Livi Balerion
    World
    Midgardsormr
    Main Class
    Astrologian Lv 90
    Yup same here, crash during cutscenes. Disabling directx11 through the launcher does let me get through them but then my game freezes and get a directx error coz i dont have directx 11 enabled .... its absolute bs. Never had this issue before ever
    (0)

  5. #5
    Player
    DethSata's Avatar
    Join Date
    Apr 2022
    Posts
    2
    Character
    Ayako Zetsu
    World
    Phoenix
    Main Class
    Bard Lv 57
    Same here, but only in dungeons, not in cutscenes. But the error is the same.
    (0)

  6. #6
    Player
    Ali_Lu's Avatar
    Join Date
    Apr 2022
    Posts
    6
    Character
    Ali Lu
    World
    Balmung
    Main Class
    Arcanist Lv 90
    Disabling Direct X11 allows cutscenes but now I'm stuck in a crash loop in the Ishgard housing area. Can't even load in.
    (0)

  7. #7
    Player
    Weezuz's Avatar
    Join Date
    Apr 2022
    Posts
    30
    Character
    Livi Balerion
    World
    Midgardsormr
    Main Class
    Astrologian Lv 90
    Have you managed to fix it yet because now im getting both those errors i cant do anything
    (0)

  8. #8
    Player
    Ali_Lu's Avatar
    Join Date
    Apr 2022
    Posts
    6
    Character
    Ali Lu
    World
    Balmung
    Main Class
    Arcanist Lv 90
    I have not fixed it. I do not believe it is a issue on my end at this point in time. I am wondering if it's a conflict with certain graphics cards. It was working perfectly fine, no issues at all before the patch. Something happened here that caused issues...I hope it is fixed soon.
    (0)

  9. #9
    Player
    Weezuz's Avatar
    Join Date
    Apr 2022
    Posts
    30
    Character
    Livi Balerion
    World
    Midgardsormr
    Main Class
    Astrologian Lv 90
    Same mine was working perfectly well before the 6.1 patch aswell and now im struggling to get through cutscenes without getting errors
    (0)

  10. #10
    Player
    Ali_Lu's Avatar
    Join Date
    Apr 2022
    Posts
    6
    Character
    Ali Lu
    World
    Balmung
    Main Class
    Arcanist Lv 90
    I am able to log in to my alt who is not in a new area or doing any new content.
    (0)
    Last edited by Ali_Lu; 04-15-2022 at 05:59 AM.

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