This is probably the thing that irks me the most as a player. The devs communicate fairly well in other areas, yet they keep dropping the ball when it comes to housing. I'm still aware of there being a server shortage, but I feel an actual explanation of why the housing situation is such a mess (an issue that predates current world events) would be most appreciated, and help to clear up misconceptions held by the playerbase.

Other MMO's have handled this issue (housing) in their own way, be it through Instanced Housing, or a Neighbourhood System with (functionally) infinite wards, and I think SE needs to start looking into a long-term solution, especially given that as a game, FF14 prides itself on the whole 'community' aspect, with housing a critically important component of that. Not to mention of course that with housing being a substantial gil sink, it'd also help with the whole gil inflation issue as well.

It could be a dedicated Housing Live Letter, or maybe a full official statement detailing the current system, the issues with it, and any possible solution they might have. I believe having something concrete that the community can point towards would help to ease tensions.

I lost my lottery fair and square, and I'm completely fine with that, as long as I can understand that it'll be a temporary setback, instead of me never realistically having a chance of owning anything other than a shoebox (or nothing at all if you're on Balmung or Mateus).