Open Message to the Developers

[MilkieTea]

"The original message was that while there's a lot going on and the devs have done well in many areas, it's still important to fix issues with housing, hrothgar ears, and hats for viera and hrothgar. I expect the devs to fix these things and it seems pretty clear how mad the community is about it. I don't think screaming at people gets points across better so wanted to try and express it like they're people who messed up."


"I'm aware there's been a lot of criticism around the Hrothgar ears situation, Hrothgar/Viera hats generally, as well as housing lottery issues", "these are points that need to be addressed", "it means a lot when those are recognized and prioritized as well." --> it's still important to fix issues with housing, hrothgar ears, and hats for viera and hrothgar.


Saying "I expect the devs to fix these things and it seems pretty clear how mad the community is about it. I don't think screaming at people gets points across better so wanted to try and express it like they're people who messed up," isn't me asserting I explicitly stated those things originally. That's my overall opinion and where I was coming from. Honestly I underestimated people's behavior because I haven't been on lodestone.

Oops.

Throw me in e-jail forever.

They’re two completely opposite statements.

One is: “The devs have done a lot of good, BUT right now there’s a lot going on that they need to work on and address

while the other is: “There’s a lot going on right now that needs to be worked on and addressed, BUT the devs have done a lot of good.” Your emphasis in your first message was this, indicating a need to acknowledge the devs great actions in previous years.

Whereas your new message reads as though, WHILE you acknowledge the dev’s actions, they don’t particularly matter when we’ve got a sh*tshow going on right now.

[CrimsonGunner]

I think you misunderstood the original message, or maybe I wasn't clear enough in expressing my own thoughts. I specifically meant that the devs have done a lot of good, BUT they need to work on and address the problems with hrothgar/viera and housing. Like that was the entire point of the post for me. If you don't believe me there's nothing I can do about it, but sincerely that was my intent.

I do think the devs actions matter on other areas. I think both the good and bad things matter. Right now there's a major problem, they have for the most part been good about fixing things in the past but have let this slide when they shouldn't have. So now they need to make fixing this a top priority. They built up a lot of good faith from players but this is bad, and it seems like it is a point where they could justifiably lose good faith if they don't take it seriously. So I meant to urge taking it seriously without being extreme or nasty in expressing that, because honestly I think that approach is less effective.

true and its good that you are positive about it, just remember housing is an issue that was complained about for years and the lottery system is something they developed for months with "testing" now the bug we see here is when one person enter the lottery and loses, its basically a bug where a small test of 1 person should have caught up to it,

add this to the fact that housing is an issue that goes around for years especially how limited housing in ff14 is (including limited very limited huge houses) and having land plots issues along the fact its not instanced housing like in other mmos which allow every player to actually have a house and you get very (and probably rightfully so) angry players.

[CrimsonGunner]

Dude thank you. I'm actually kind of shocked by the recent stuff because they don't normally screw up this hard. It seems like they addressed PVP which was a huge issue, but the level of screwed up housing is defies belief.

It seems like they're trying to fix a lot of things at once while releasing new content, and I figure resource management + covid aren't easy. Imo if they can't get something done in the time frame they intended saying so is better than sending out content with major problems. And it absolutely worries me that some of the response so far (on hrothgar ears) seemed to be making excuses. I don't think people are wrong for being frustrated or angry and calling that out. To me, there's just a huge difference between 'angry, insisting this get fixed' and 'absolutely enraged'.

that level of incompetence is nothing new when u see how healers being treated by SE and yoshi p.
i am one of the absolutely enraged but im on the healer issues enraged, seeing the sam kaiten getting healer treatment, hrotager hairstyle the "off with their ears" treatment and now housing lottery bug. i relate to people anger cause i feel the same when it comes to the strange and quite out of touch changes they did to all the healers. its nice you are at a positive spot and believes in them but the rest of us got worn down with each action stranger then the other and repeated after they undo the bad change/implementation the devs pulled over the years and continued with the hollowed sentences of "look forward to it" or "wait till you try it before complaining".

[Ethers]

I don't get the sense SE wants a pissed community, and I also seriously don't think lashing out in this case would help fix things the same way yelling at a waiter doesn't make an out-of-stock menu item appear.

I think you cannot see the forest through the trees if you're talking about SE not wanting a "pissed community". The entire point of the outrage is that the positivity for this game has been actually incredibly abundant. I don't really want to bring him up, but when Asmongold played FFXIV it was embarrassing, you had so many players defending the game as if it was something they needed to die on a hill for. This has plagued this game for as long as I can remember (6-7 years at least at this point).

The better analogy would be that the complaints are customers and SE are the cooks and the waiters. Just because the establishment or in this case the business has been very good historically, that doesn't mean they get to use that as if they're playing on house money. Defending a MULTI million dollar company who pushed out a non-tested, non-thought over system, a system that should have been added YEARS ago, because you want to give them the benefit of the doubt.

The entire reason is that SE assumes the community won't be pissed, because they simply have historically been good. Cut them a break, they've been good in the past you say. Nah? It's not acceptable.

[Jeeqbit]

As a serious question, has there been any request on lodestone for transparency on the logistical issues/immediate obstacles so frustrated community can possibly step up as an added resource to help problem solve? Or possibly, if they're seriously having trouble, some way to invite people within the community who have expertise and are invested to join SE working to fix things?

It's possible to go to Square Enix's website and apply for jobs. There are always plenty for FFXIV especially in Japan, but the problem of course is that they require you to speak Japanese and live in Japan, so a lot of the people who play could never get them.