When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 2.30 am 17 April 22 (end of current housing lottery)
Frequency: NA
World name: Materia (Sophia)
Character name: Ash Havenblood
NPC name: Housing Placard
In-game time:
Area and coordinates: Kugane, shirogane
Housing: Shirogane Ward 21 Plot 44
Steps:
1. Apply for the house lottery, be the only participant
2. wait for results
3. lose results says number 0 won
4. Refunded 3mil
A few people from the same ward had reported the same thing.
Additionally, if other people view the placard and see the results, it says no participants.