What is going on with Square Enix and the 14 team?

[Fukuro]

Look at healers. Look how long it took them to fix dark knight, something apparently they weren’t aware about whatsoever. So i would rather see people repeat things and keep it up so the devs can see it than let it be ignored yet again like so many other issues.

This is something that grinds my gears! I know devs won‘t know about every little complain, but there have been some serious outcries from the community that were met with silence. And once people were seriously fed up with it devs acted all surprise. Either many complaints get ignored or there is some serious communication problem.
I already see the devs act surprised once the healer situation gains enough traction.

[LisSquid]

I already see the devs act surprised once the healer situation gains enough traction.

Feigned surprise. There have been questions about the state of healers since SB. The ones that don't get ignored get round about non-answers and the "go play Ultimate" response which has become so infamous.