I was the only participant but still lost to 0?

[Alunary]

I put down a bid for a house in the Empyreum on 12.04.22. I was the only bidder on the plot. My FC and myself were excited because we wanted to move to a medium house. We checked it daily and it was only myself with the bid, no one else put down a bid on the plot. However on results day on 16.04.22, the lottery results came in and the number that won.. was 0.

How has this happened? I've got pictures/screenshots of what's happened below without the plot/ward details but can provide them with the details if needed.

I'm upset and frustrated. Please fix this.
I'm aware it's not just myself affected by this and it's a wider issue, but I hope my FC wins this plot after we checked it every day and were excited with being able to move to a bigger house to decorate.

[Greyhawk]

Report the bug in game, that's the best we can do. You aren't the only one and there are free companies that also lost in this fashion, mine included.

I fully expect them to dismiss us and tell us to try later.

[Alunary]

I've done a bug report plus a contact us request on their website.
If they tell us to try again later, then I'll just get more upset honestly..

I hope both our FCs get the plots we put bids on because this isn't fair.

[Raiu]

I've done a bug report plus a contact us request on their website.
If they tell us to try again later, then I'll just get more upset honestly..

I hope both our FCs get the plots we put bids on because this isn't fair.

If you were the only bidder on the plot then yes, I think it's well fair that the plot should be handed over to you (if that's something SE can even do with their tools and the spaghetti code the game has.)

[Alunary]

I was yes and I think so too due to the circumstances, but we'll see..
Thank you for your support.