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  1. #1
    Player
    jibo's Avatar
    Join Date
    Apr 2022
    Posts
    7
    Character
    Jibo Jibo
    World
    Unicorn
    Main Class
    Warrior Lv 90

    Frequent 90006 disconnection error

    Still no change after patch 6.1. The game still constantly disconnects me during peak hours (8:00 PM - 12:00 AM JST: My only free time during weekdays!!!). It has been almost two months since the reopening of free trial, prior that, I had no issues, literally ZERO. Post- and Pre- peak hours are smooth. Latency/disconnection posts like this have been ignored or have not been given any proper reply except for the standard copy-paste info gathering. No news on why this is happening or if this is ever going to be fixed any time soon. Had I known this would happen, I would never have subbed immediately after the first 30-days. GIFF ME MEH SUBBS BAC .

    Platform?: PC
    Have you tried using a wired or wireless connection?: Wired.
    Internet Service Provider: PLDT
    Region/Location: Philippines
    Separate Modem and Router or Hybrid?: Separate.
    Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Security.
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game?: Only one character
    Server your characters are on: Unicorn
    (0)

  2. 04-18-2022 09:10 AM

  3. #2
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    If you are experiencing an issue with disconnect issues due to error 90006, you may be having transmission or connection issues. Please try these general troubleshooting steps to see if they resolve the issue:

    ■ Restart communication equipment
    Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

    ■ Update firmware of communication equipment
    Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

    *Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

    ■ Check settings for security programs and firewalls
    There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

    ■ Check security services of your Internet provider
    Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

    ■ Close any running applications
    Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

    - Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

    ■ Remove routers
    In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

    *This may change your connection to a broadband connection. Please consult with your provider for connection settings.

    ■ Check router settings
    Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

    *For details, please consult with the manufacturer of your router.

    ▼TCP
    54992~54994
    55006~55007
    55021~55040

    We hope this information is helpful.

    Thank you for contacting the Final Fantasy XIV Technical Support Forums!
    (0)

  4. #3
    Player
    jibo's Avatar
    Join Date
    Apr 2022
    Posts
    7
    Character
    Jibo Jibo
    World
    Unicorn
    Main Class
    Warrior Lv 90
    Look, has it been not clear? I have done checking everything before posting this. As I've said, the disconnection ONLY happens DURING peak times as indicated on the post above. If I play off-peak hours, the game is stable and does not kick me out. I have tested other online games during these hours and found out that I do not have any problems with my connection OR latency. I have also tested pinging your datacenter during the peak hours, I get sudden spikes and timeouts compared to off-peak hours where it's stable. Let me be clear, I cannot play during off-peak hours since I have a day job. The only time I can play is the only time the game lags. That is why I am frustrated that 5 out of 7 days I cannot access this game, or if I can, I cannot play it smoothly without random AND frequent disconnections. And just to iterate, there were no problems PRIOR the reopening of the free trial (Feb. 25 patch).
    (0)