Apologies for the late reply. The issue still persists, here's what I could gather:
Quote Originally Posted by Darneltia View Post
- Does the issue happen specifically under a certain condition? Please clarify in detail.
  • For me, they seem to disappear whenever I log out. At least, when I just added comments and logged out and back in, they were all gone.
  • Simply exiting the retainer bell menu does not remove the comments.
  • I could only reproduce the issue on my main character, which is on Light/Shiva. The issue does not appear on my alt, which is on Crystal/Balmung, whose retainer's comment does not disappear even after months of not logging into that character.
Quote Originally Posted by Darneltia View Post
- Platform (Playstation 4 or 5, Steam/Windows, or Mac)
Checked on
  • Windows via Steam
  • Linux via Steam/Proton Experimental
Issue persists.
Quote Originally Posted by Darneltia View Post
- Screenshot or video of issue
Here's me giving my three retainers comments, not the time stamps on the top right for reference:

















Logging out and in again:







Quote Originally Posted by Darneltia View Post
- Does any specific error message/code occur when the issue happens?
No.
Quote Originally Posted by Darneltia View Post
- Do the comments disappear after exiting the game or after a short period of time once inputted? Please clarify.
The issue has been triggered by:
  • logging out
  • restarting the game
The issue has NOT been triggered by:
  • stepping away from the retainer bell
  • changing areas
  • entering instanced duties

In summary, from what I can gather it might be related to retainer comments not being properly saved or uploaded to the server before logging out, and the issue seems to only affect certain servers or data centers.

I hope that this will help to resolve the issues and I extend my gratitude for the attention.

Cheers!