Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Unfortunately the character recovery process can only be done once per account. Once the character restoration has been used on the SQUARE ENIX ID, it cannot be done again. For more information we advised to contact the European Support Center.

Please contact their support team, please create a support ticket at https://support.eu.square-enix.com

This thread will be moved to "Separate Support Required’.