Title Screen Movies not playing

[TaurusGilgamesh]

Hi Hi,

I ran into a weird issue in regards of the title screen movies. This happens in all from Heavensward up to Endwalker. The "A Realm Reborn" movies are playing just fine.

What happens is, whenever the game tries to load them (either for being afk or by manually choose a different expansion) the game gets stuck on a black screen and tries to load but it will stay there. So what I have to do is to open the task manager and kill the application.

I have tried several things as for now:

• Reinstall XIV

• Update the graphics card driver

• Change graphics card settings

• check BIOS

• Reinstall codecs

• Checking the Event Manager

• Reset Windows 10

None of these were successful, and since its kinda annoying I want to ask if anyone has an idea what might cause it and what I could try. Everything else works fine for the game, its just the CGIs from the title screen.

Besides of using the Steam version of the game, here are my specifications:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Sascha\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F5
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16215.828MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19159.828MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.515GB SYSTEM_FREEDISC_SPACE 87.190GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1853.374GB SYSTEM_FREEDISC_SPACE 519.562GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8107.914 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8107.914 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.5063
SYSTEM_GRAPHICS_DRIVER_DATE 10/29/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND DELL U2515H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {438AE7A9-0CAB-4CB2-B3CF-463A72A87294}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 1/2/2022 02:00:00
SYSTEM_SOUND Lautsprecher (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {256338D7-2614-495F-B4A0-35651F8ADA49}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8186
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 6/14/2017 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2E8F9A0-BC4B-11EC-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2E8F9A0-BC4B-11EC-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2EDB490-BC4B-11EC-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2F02590-BC4B-11EC-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2F02590-BC4B-11EC-8005444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2F02590-BC4B-11EC-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2F02590-BC4B-11EC-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2F26F80-BC4B-11EC-8008444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2F26F80-BC4B-11EC-8009444553540000}
SYSTEM_INPUT_NAME Q9-1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Neues Thema erstellen - Google Chrome
Einstellungen
Alle Systemsteuerungselemente
FINAL FANTASY XIV - A Realm Reborn
new_0422
Fish - Discord
downloads
Microsoft Text Input Application
Logitech G*HUB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
K-Lite Mega Codec Pack 16.9.5
Microsoft Edge
Microsoft Edge Update
Steam
Infatica P2B Network
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Realtek High Definition Audio Driver
EPSON XP-3100 Series Printer Uninstall
FINAL FANTASY XIV Online
Logitech G HUB
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
NVIDIA Grafiktreiber 512.15
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX-Systemsoftware 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD-Audiotreiber 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Infatica P2B\infatica-service-app.exe 00002CA8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002288
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002AC4
C:\Program Files (x86)\Steam\steam.exe 00002660
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000CCC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001B78
C:\Program Files\Google\Chrome\Application\chrome.exe 0000292C
C:\Program Files\LGHUB\lghub.exe 0000273C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001D64
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22022.180.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F58
C:\Users\Sascha\AppData\Local\Discord\app-1.0.9004\Discord.exe 00002A04
C:\WINDOWS\Explorer.EXE 00000A6C
C:\WINDOWS\explorer.exe 00001874
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002EE0
C:\WINDOWS\system32\DllHost.exe 00000C1C
C:\WINDOWS\system32\SettingSyncHost.exe 00001C40
C:\WINDOWS\system32\conhost.exe 0000229C
C:\WINDOWS\system32\igfxEM.exe 000019D0
C:\WINDOWS\system32\sihost.exe 00000F14
C:\WINDOWS\system32\svchost.exe 000024F4
C:\WINDOWS\system32\taskhostw.exe 00001454
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002ED4
C:\Windows\System32\RuntimeBroker.exe 00000500
C:\Windows\System32\SecurityHealthSystray.exe 0000257C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002B9C
C:\Windows\System32\smartscreen.exe 000007A0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001D28
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001BE8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00000790
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000004F4

[TaurusGilgamesh]

Okay one update, which fixes the main issue but opens up a new one.

First, The issue occurs because of the folders ex1, ex2, ex3 and ex4 in game -> movie not being there. luckily for me I once made a backup of 1,2, and 3. and i was able to load Heavensward successfully.

Now for the new issue:

It seems like the launcher via Steam won't download the movies at all, not even detecting them as missing. This of course might be an issue on my end, but the launcher in general downloads 46G of data and not the suppose to be 60G. I literally have to ask my friend to send me data over now so this issue gets fixed for me. I have no idea why in the world the Launcher decides not to download the movies for the expansions.

So if anyone has an idea why this is happening please let me know.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy Technical Support Forums.

Were any updates or changes made to the PC at the time this started occurring? Additionally, have you tried disabling any background programs or overlays?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[TaurusGilgamesh]

Good morning and thank you for coming back to me.

As I stated in the first post the issue occured before and after a windows reset. No changes have been made after the reset. overlays and background programs were not present.
Like mentioned, installing the game fresh will result in the launcher installing everything, but not the files in question. I don't know how the launcher decides which files need to be downloaded, as i did not see the respective folders appear during the download.

If I would have to guess when this all started occouring, then I am pretty sure it's because of the Steam-Link which was implemented with the hotfix on 8th March 2022. It probably failed finding my expansions.

[TaurusGilgamesh]

I tried it on a notebook and everything went fine, so i need to disregard the last post. I assume it was just something silly on my end. Launcher and Steam should be fine.
long story short, problem resolved.