Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Additionally, please provide the following information:

Does the issue happening in a specific one in game or when a particular action happens? Please clarify.
Platform: (Steam, Windows, PS4/5 or Mac)
Does the issue happen with a specific character or all characters?
Method of Sound Output: (Headphones, speaker system, etc)
Method of connectivity: (Wired/Wireless, HDMI, bluetooth, analog, RCA, etc)
Have you tried using a different device to see if the same thing happens?
Have you tried changing any of the game's internal sound settings to see if this has any affect?
Does any error message/code happen when the issue occurs?

We look forward to your reply back.

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