Customer standpoint and player standpoint...... does it mean your standpoint? I mean from my standpoint its fine and i am also a customer and a player, no one can satisfy everyone, it cant satisfy you but satisfy some others enough, the hardest thing about making product is, most satisfied consumer stay happy and be quite about it while the little unsatisfied one can be totally vocal about it and justify it as the entire or most player/consumer standpoint, just make your complain and make critical argument about it, dont state it as if you represent others or even the entire or most others opinion