Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. We suggest to perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, Disable everything. Next, we recommend that Final Fantasy XIV is installed on the C: drive to avoid any further issues. Lastly, are you able to access other characters?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!