Application Closes Without Error Upon Logging In

[LelenaLena]

Ever since starting the 6.1 MSQ, the application has been constantly crashing. At first, it happened when I started the first MSQ cutscene, which prompted me to do a full uninstall/reinstall. This did allow me to get past the first cutscene, however after that, I tried teleporting to Radz-at-han, and the game crashed while in transit.
Since then, I've been unable to log into the game, having the game crash immediately when the Loading splash screen appears. I tried relocating my character to a main city using the world travel system, but the moment I teleported to a new area, including areas I was able to visit earlier in the morning before starting the MSQ, I get locked into the same state of being unable to log into the game.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Alec\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.08
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12095.238MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22335.238MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.099GB SYSTEM_FREEDISC_SPACE 58.644GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 845.909GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6047.619 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_04dfefe2ba7fe997\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_04dfefe2ba7fe997\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_04dfefe2ba7fe997\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_04dfefe2ba7fe997\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6345
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10065 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_d9399d31544219e9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_d9399d31544219e9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_d9399d31544219e9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_d9399d31544219e9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9733
SYSTEM_GRAPHICS_DRIVER_DATE 12/15/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {ECE22713-8DC4-4A67-9DFC-52F553E24166}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 20:00:00
SYSTEM_SOUND Speaker/Headphone (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {58A284DD-F3CD-44D4-B00D-8780843A195B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8716.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/27/2019 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2B340E0-D59D-11E9-8001444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2B45250-D59D-11E9-8002444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A122970-5007-11E9-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Mozilla Firefox
aggrochat - Discord
Microsoft Text Input Application
Settings
Settings
Mail
Chat | Microsoft Teams
Inbox - Hotmail ‎- Mail


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
ips XP 1.11.2600
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
Samsung Portable SSD Software 1.0
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
GenuTax Standard
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
OpenOffice 4.1.6
Intel Extreme Tuning Utility
FINAL FANTASY XIV - A Realm Reborn
Intel XTU SDK
Java Auto Updater
Intel Extreme Tuning Utility
GenuTax Standard
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
LM101
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
Avast Free Antivirus
CCleaner
Mozilla Firefox (x64 en-CA)
Mozilla Maintenance Service
Terraria
Inscryption
tModLoader
Vampire Survivors
Creeper World 4
Among Us
Bloons TD 6
VLC media player
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 201 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
paint.net
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Product Improvement Study for HP LaserJet M101-M106
Microsoft Update Health Tools
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Silverlight
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
NVIDIA Ansel
NVIDIA Control Panel 497.33
NVIDIA Graphics Driver 497.33
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
HP LaserJet M101-M106 Basic Device Software
Microsoft SQL Server Compact 4.0 SP1 x64 ENU CTP1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\Client\XtuUiLauncher.exe 000028EC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002300
C:\Program Files (x86)\Steam\steam.exe 000031C8
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00003B20
C:\Program Files\Mozilla Firefox\firefox.exe 0000194C
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2203.4603.0_x64__8wekyb3d8bbwe\Cortana.exe 0000075C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.82.404.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 000007E0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22022.180.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002C28
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20858.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000043F0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20858.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002370
C:\Users\Alec\AppData\Local\Discord\app-1.0.9004\Discord.exe 00002FC0
C:\Users\Alec\AppData\Local\Microsoft\Teams\current\Teams.exe 00000BA8
C:\WINDOWS\Explorer.EXE 000027FC
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dc_comp.inf_amd64_1c77f1231c19bc72\igfxEM.exe 00002798
C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_86d9ab8950580d2e\x64\BridgeCommunication.exe 00001208
C:\WINDOWS\System32\SynTPEnh.exe 00000864
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002D68
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020A0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000038C8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000043F8
C:\WINDOWS\system32\SettingSyncHost.exe 00002DC4
C:\WINDOWS\system32\sihost.exe 000021E0
C:\WINDOWS\system32\svchost.exe 00003C4C
C:\WINDOWS\system32\taskhostw.exe 000024D0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001754
C:\Windows\System32\CompPkgSrv.exe 00003710
C:\Windows\System32\RtkAudUService64.exe 00003144
C:\Windows\System32\RuntimeBroker.exe 0000409C
C:\Windows\System32\SecurityHealthSystray.exe 000030CC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001BF4
C:\Windows\System32\smartscreen.exe 00003960
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003164
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000014E0

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. We suggest to perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, Disable everything. Next, we recommend that Final Fantasy XIV is installed on the C: drive to avoid any further issues. Lastly, are you able to access other characters?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!