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  1. #1
    Player
    DethSata's Avatar
    Join Date
    Apr 2022
    Posts
    2
    Character
    Ayako Zetsu
    World
    Phoenix
    Main Class
    Bard Lv 57

    Strange DirectX Crash after new Patch.

    Hello there. I'm having a strange issue. After downloading patch and log in into the game every time i go to any dungeon a DirectX Crash occures. It don't allow me to go back to the game at all, or in 3-4 minutes in logs me back in dungeon and occures again whenever i start to move.

    That the things i've done:
    1) Repaired the game
    2) Reinstalled the game
    3) Change the disk of the game (Reinstalled to HDD and SSD)
    4) Updated all drivers and system updates
    5) Checked all disks
    6) Disabled G-Sync
    7) Disabled V-Sync and some game settings

    None of these actions helped out, i can play the whole game but can't go to any dungeon.

    Here's the system info from launcher:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\DethSata\Documents
    FINAL FANTASY XIV Online E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-разрядная (6.2, построение 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS F5
    SYSTEM_LANGUAGE русский (формат: русский)
    SYSTEM_MEMORY 16336.016MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 22224.016MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.580GB SYSTEM_FREEDISC_SPACE 48.860GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 256.512GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.365GB SYSTEM_FREEDISC_SPACE 309.290GB
    SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 144.001GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8168.008 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2b01a28ee7b06750\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
    SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2022 03:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Динамики (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {624A03AF-A0D5-45C2-9D9B-EDAF5C633198}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE Английский
    SYSTEM_SOUND_DRIVER_DATE 5/9/2020 03:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Мышь
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Клавиатура
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E45765D0-8998-11EC-8002444553540000}
    SYSTEM_INPUT_NAME vJoy Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 25 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03BE2720-CB39-11EB-8001444553540000}
    SYSTEM_INPUT_NAME USB Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B2801260-79FC-11EC-8001444553540000}
    SYSTEM_INPUT_NAME USB DEVICE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B2803970-79FC-11EC-8002444553540000}
    SYSTEM_INPUT_NAME USB DEVICE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {087C95D0-75AC-11EC-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B2806080-79FC-11EC-8003444553540000}
    SYSTEM_INPUT_NAME USB DEVICE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {087CBCE0-75AC-11EC-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03BEEA70-CB39-11EB-8009444553540000}
    SYSTEM_INPUT_NAME USB Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Very Specific DirectX Crash - Google Chrome
    FFXIVLauncher
    boot
    Steam
    FINAL FANTASY XIV
    Microsoft Text Input Application
    Диспетчер задач
    Discord
    APP Center


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Aragami 2
    Battle.net
    Bloody7
    Days Gone
    DeskPins
    Elden Ring
    Escape from Tarkov
    FFXIV TexTools
    Google Chrome
    EasyTuneEngineService
    APP Center
    LogMeIn Hamachi
    Medieval Dynasty
    Microsoft Edge
    Microsoft Edge Update
    Mount Blade 2 Bannerlord
    Overwolf
    7.1 Surround Sound
    StartIsBack++
    Steam
    The Legend of Zelda Breath of the Wild
    Ubisoft Connect
    Might and Magic Heroes VII
    Tom Clancy's Rainbow Six Siege RUS
    The Crew (Worldwide)
    ForHonor
    Watch Dogs Legion
    World of Warcraft
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    SIGame
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Java Auto Updater
    Wallpaper Engine v.1.5.42
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30129
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30129
    Overwolf.Setup.VC100CRTx86.Dist
    EasyTuneEngineService
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
    Battlestate Games Launcher 12.11.1.1846
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30129
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30129
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    APP Center
    Помощник по обновлению до Windows*10
    GService
    LogMeIn Hamachi
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Windscribe
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    7-Zip 20.02 alpha (x64)
    AutoHotkey 1.1.33.10
    CCleaner
    Cheat Engine 7.3
    Microsoft Office Professional Plus 2019 - ru-ru
    Microsoft Office Professional Plus 2019 - ru-ru.proof
    Project Zomboid
    Cyberpunk 2077
    Total War: WARHAMMER III
    Sea of Thieves
    ELDEN RING
    Age of Empires IV
    DayZ
    Rust
    Middle-earth™: Shadow of War™
    Dead by Daylight
    FINAL FANTASY XIV Online
    Wallpaper Engine
    State of Decay 2
    SCUM
    Dying Light 2
    Deep Rock Galactic
    Total War: WARHAMMER II
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
    AOC G-Menu
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30129
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 321 (64-bit)
    MotioninJoy Gamepad tool 0.7.1001
    Malwarebytes version 4.5.7.186
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Playkey v2.0.4.1136400
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Qualcomm Atheros Bluetooth Installer (64)
    Microsoft Update Health Tools
    vJoy Device Driver 2.1.9.1
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    ScpToolkit
    Microsoft Visual C++ 2005 Redistributable (x64)
    NVIDIA Графический драйвер 512.15
    NVIDIA Системное программное обеспечение PhysX 9.21.0713
    NVIDIA FrameView SDK 1.2.7321.30900954
    NVIDIA Аудиодрайвер HD 1.3.39.3
    NVIDIA Install Application
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30129
    Overwolf.Setup.VC100CRTx64.Dist


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000305C
    C:\Program Files (x86)\GIGABYTE\AppCenter\ApCent.exe 00001E14
    C:\Program Files (x86)\GIGABYTE\EasyTuneEngineService\GraphicsCardEngine.exe 000025CC
    C:\Program Files\Google\Chrome\Application\chrome.exe 000038D0
    C:\Users\DethSata\AppData\Local\Discord\app-1.0.9004\Discord.exe 000026B4
    C:\WINDOWS\Explorer.EXE 000019D8
    C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001EC8
    C:\WINDOWS\system32\DllHost.exe 00000DA0
    C:\WINDOWS\system32\SearchFilterHost.exe 0000172C
    C:\WINDOWS\system32\ctfmon.exe 000019F8
    C:\WINDOWS\system32\sihost.exe 0000056C
    C:\WINDOWS\system32\svchost.exe 00000528
    C:\WINDOWS\system32\taskhostw.exe 000014BC
    C:\Windows\System32\GameBarPresenceWriter.exe 00001510
    C:\Windows\System32\RZSurroundHelper.exe 000014A0
    C:\Windows\System32\RuntimeBroker.exe 000033A4
    C:\Windows\System32\SecurityHealthSystray.exe 00002340
    C:\Windows\System32\Taskmgr.exe 000011B0
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00000884
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D5C
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002D48
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003974
    D:\STEAM\bin\cef\cef.win7x64\steamwebhelper.exe 00001490
    D:\STEAM\steam.exe 000025F4
    S:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 00000C60
    S:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000154C
    S:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe 00002BB4
    (0)

  2. #2
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in response to this issue. Please try the following below to help resolve this issue:

    - Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive.
    - Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
    - Make sure that the Windows OS is fully updated.

    If these troubleshooting tips do not resolve the issue, please provide the following below:
    Does this only happen to one character or all characters?
    What happens when you leave the character idle?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

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