Duty Support is superb for those who want to do things at their own pace and suffer from things like anxiety as a healer. Yes it may not prepare the player for "real" duties but it will help a lot on levelling and not sitting in a queue.

People can get used to the duties via this new feature and then also run them in roulette without ending up confused and feeling guilty when they want to watch the cutscenes.

Hope that they add Havensward soon.