Cannot Connect to game, Error (30002) 1337275452,6470148,5

[Onisake]

/bumpers! what i dont get he can log in the gameon dif chars just not his one

It's probably a series of things.

my best guess right now is this:

In FFXI specific zones were tied to specific ports. blocking a certain port may cause you to be unable to load into lower Jeuno (as an example) if you were unlucky enough to logout tehre, you were stuck in limbo untill you unblocked the port. using a proxy and tricking the system into thinking it was somewhere else helped.

I would guess that this is most likely the case. it is unlikely there is data corruption server side. it's possible but unlikely. mainly because multiple people are having the problem. they also likely raid/backup the servers so unless he somehow corrupted both the main data AND all backups. . .

this is why i'm asking for the ISP of his friend in Canada. I'm in Cali and i have comcast broadband. I know for a fact that comcast restricts netflix/hulu/hbo bandwidth and caps it. they restrict ports like these because lots of people use this service and it costs them a lot of bandwidth/money. also certain ports are more prone to hacking and are blocked based on ISP. it's entirely possible his friends ISP is owned by the same company that owns his ISP. so that may not have made a difference at all. This is the purpose of my questions 1 and 4 above. a combination of a restricted port and packet loss may be causing the server to be unable to ping his toon.

I would like to recommend he try turning his phone into a wi-fi hotspot and login that way. this is a less secure connection and may yield some results.

The other possibility is something happened when the server consolidation happened. this is the one real possibility for me that both the main data and the backup were corrupted. but again i find this unlikely. unfortunately only GMs have access to game data and they can't do anything unless you're actually logged in. he may have logged out right on top of one of those beastmen crate things or one of the other new structures they added. in which case they would need to go in and change his location manually. his character can't be pinged because it's in a location that the code is telling him he can't exist.

Also keep in mind that the NA GMs/devs don't really have access to the original code, so they are working from translated data. they don't have the same access as the GMs in japan. (pure speculation based on experience in tech service related fields) GMs are essentially field service engineers. they have good knowledge of the product, but they don't have the same know-how as the actually person who wrote the coding. so unless it's covered in their training courses they really can't do a lot. not because they don't want to, but really because they can't.

As an example, when a GM moves your toon, I think they have to be able to target you. they then run a script that tells the server 'move this object i have targeted to this location' so unless his character is physically online the GM can't move him. it woudl need to be moved from the backend.

Another possiblity is to find an NA player who is currently in Japan. they could try to login to his toon and see if removing the packetloss issue helps at all.