Good morning and thank you for posting in the Final Fantasy XIV Technical Forums.

I do apologize for this ongoing issue regarding the controllers not working properly for Final Fantasy XIV. Just to gather more information, are the controllers fully synced via Bluetooth or wired cable to the MacBook Pro? Have you attempted to use a 3rd party controller or possibly an older controller such as the Xbox 360 controller? Lastly, the provided device may not be fully supported (the model and Apple Silicon chipset). For the system requirements please follow this link here

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