Quote Originally Posted by SnakeWeasel View Post
Okay so I had a FC member fall for this. I locked down her characters so they couldn't get anything out of our Free Company chest. SE has responded that her account was banned for RM trading/shouting in game. She was already able to change her password but on the help desk ticket they said in order to get her account re instated they want a copy of her government issues ID. Assuming they want to verify that she is the accounts original owner but is this something they WOULD normally ask for. the email has her help desk ticket number on it but has anyone else had to do this ?
I had to in order to change my name on my account with a copy of my marriage certificate, so yes. If they didn't do that now, anyone could report an account as compromised and just go "QQ my account was hacked by this person, please give it back to me!" while the actual owner of the account gets locked out of their account.

As long as the email is coming from official SE channels (something like support@square-enix.com or something, my official "you paid for your monthly sub" emails come from autoinfo_us@account.square-enix.com) then it is safe to trust. If your friend is wary, they can likely open up a chat support from the support website/call support and get an email address confirmation to be 100% sure.