Account Compromise

[SnakeWeasel]

Okay so I had a FC member fall for this. I locked down her characters so they couldn't get anything out of our Free Company chest. SE has responded that her account was banned for RM trading/shouting in game. She was already able to change her password but on the help desk ticket they said in order to get her account re instated they want a copy of her government issues ID. Assuming they want to verify that she is the accounts original owner but is this something they WOULD normally ask for. the email has her help desk ticket number on it but has anyone else had to do this ?

[rainichan]

Okay so I had a FC member fall for this. I locked down her characters so they couldn't get anything out of our Free Company chest. SE has responded that her account was banned for RM trading/shouting in game. She was already able to change her password but on the help desk ticket they said in order to get her account re instated they want a copy of her government issues ID. Assuming they want to verify that she is the accounts original owner but is this something they WOULD normally ask for. the email has her help desk ticket number on it but has anyone else had to do this ?

I had to in order to change my name on my account with a copy of my marriage certificate, so yes. If they didn't do that now, anyone could report an account as compromised and just go "QQ my account was hacked by this person, please give it back to me!" while the actual owner of the account gets locked out of their account.

As long as the email is coming from official SE channels (something like support@square-enix.com or something, my official "you paid for your monthly sub" emails come from autoinfo_us@account.square-enix.com) then it is safe to trust. If your friend is wary, they can likely open up a chat support from the support website/call support and get an email address confirmation to be 100% sure.

[spiffiestlemon]

20 is my number

[Cowdoc]

12 is my number

[a42nut1inct]

Well it's March 2023 and they are still doing this. I wasn't aware of it and seem to have been a target. Sent email to support but after reading these posts looks like i'm screwed.

[Valkyrie_Lenneth]

Well it's March 2023 and they are still doing this. I wasn't aware of it and seem to have been a target. Sent email to support but after reading these posts looks like i'm screwed.

No offense, but they keep doing it because it keeps working. SE has posted notifications about it. The community has posted warnings constantly, for years.

[BristolRuss]

I sent support requests to square. Any idea how long I may have to wait for this to resolve? I asked my fc friends to report in game as well. I can't believe I really believed that a tell sent to me from a random while i was in an inn was something real. Im actually dumbfounded at my own stupidity. I just want my account back.

the random character that scammed me with the tell was Star- Light- from Cactuar in case that helps

The random character that scammed you is almost certainly another player who has had their account compromised as well and is being used to catch others - I wouldn't blame them.